Viscay Hotel

Exceptional

Very good

Very good

location is the only thing i liked it is just like bed and breakfast. only good thing is the location. that is it. it is not worth

Very good

Very nice and almost retro style hotel near Miami Beach. The family who runs the hotel are so kind and helpfull and when I come back to Miami I will stay there again for sure.

Good

Location

Absolute gem! Pros: great location; friendly and helpful staff; a tour desk is available to book tours or visits to malls; good room size; very attractive price Not that I did not like, but some things to know: (I don’t care about these) No pool but beach is just two blocks away No bar/restaurant/breakfast on site. Numerous restaurants in the neighbourhood and so this is not an issue

I didn't like the termites but I was accommodated for the inconvenience and got a better room.

The hotel is nice and very centric, everyone is closer, the beach, the stores, the clubs! Luis the concierge is the best! The furniture is a little bit outdated

Very user unfriendly. I booked a room a week in advance from California to Miami. I called the Motel on Monday to let them know that even though I booked the room from thursday to sunday, I would be arriving thursday morning between 7:30 and 9:30. On Monday I left a message on the phone and called 5 times, no one answered or returned my call, i called 5 times a day for the rest of the week and finally had to reach out to expedia to call them for me. when I originally booked the room I got an email from hotel that if you cant check in at normal from 4 to 10:00 you have to reach out to the Hotel. I heard many stories of travelers to south beach were thier flights were delayed and weren't able to check in on time, than the motel sold thier room and kept their money, than they had to book a room somewhere else. I learned my lesson, dont book until you have talked to the hotel 1st.

Terrible response from owners

Very good

Very good

The location which was primary, staff was good. Rooms were bigger in size..Not much amenities but i didn't expect it as well. I had the liberty t choose the room where staff helped me There is nothing which i could dislike...it was a great experience

They overbooked and I never got to stay and I still got charged

Yes

Poor

The location and the fact it is a art deco hotel with original fixtures, etc. And, the staff were friendly and professional. NA