Extended Stay America Suites Memphis Wolfchase Galleria

Smelled like marijuana everywhere. The pool was not at all the pool shown on the website. Could not get a roll away bed or an extra pillow. Looked like someone took a bite out of the arm of the couch.

Staff were very courteous and welcoming and the young lady at the front desk at check in was very kind. All in all a good place to stay that would be amazing if the small things were addressed.

No pool

Exceptional

We chose not to stay here. The hotel smelled of pot smoking throughout. The room was dirty and had cob webs. The place did not seem safe. We ended up returning our keys to the front desk and left. I asked the manager to reverse the charge on my credit card and he said he would. So far the charges are still there. We went and found a place in Marion Ark about 20 miles away.

The room felt right at home

So I never write a review like this. So be advised, this will be real amd "graphic" I was traveling with my kids for one night. We arrived late. We had to change rooms 4 TIMES!!! Yes, 4! 1st rooms pull out soga was nasty! Trash and red stuff all over it. So we moved to room 2. On that pull out was a ton of dog hair and what looked like cycle blood. 3rd room the pull out sofá looked lile it had been peed all over with intense yellow stains. I had a King suite reserved and paid for. We finally went to 4th room and pull out was still filthy , but they gave us 2 beds. Which was a good thing ciz of.kids. if I can attach pics, I will. I was exhausted so we stayed in the 2 beds. The sink stopper was stuck in sink. I spoke to manger Iris at checkout and she said "well you are staying at an extended stay" and "nothing will be done. The owners are not switching anything or changing anything out. I was like oh wow. So yall will continue giving people these rooms in this condition and she basically said yeah and that they are not investing any money in to that property. Breakfast is muffins and breakfast bars. Pool is closed and has been for a while. Not cool to pay for this you can use. WILL NOT BE BACK. I will be emailing corporate as well. They should know about this property. Not sure if it will help.

Price There were people standing outside smoking weed..Children running through the facility. Room needed to be updated ..

Exceptional

It Was Very Bad! Will NEVER Go Back

Room was very unclean. I complained to the front desk that both beds are unclean and hairs are on the bed sheets. She showed me some rooms but all of them are worse. We had no choice because we can’t go to other place with my children. However, we asked some extra bed sheets and replace them by ourselves. There were too much noise from outside. It seems to me that I was sleeping on the road.

Exceptional

Breakfast menu was good. Room was clean and everything in the room worked.

Bad

The kitchen and the appliance are just ok. dirty floor with an old bathroom

Great customer service and I love the location. Every room I had was worth the money

This is a nice property with very helpful and friendly staff!

Clean

Exceptional

Love it. Very clean and they make sure everyone’s needs are met. Highly recommend