Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG

The soap dispenser in the shower didn’t work…dirty towels were left in room after cleaning. Front desk staff were very kind and helpful. Location was very convenient to several malls & restaurants.

Shower head needs updating

Great breakfast

Nicely located, clean and friendly staff. Quiet despite full hotel. No coffee machine in the room so had to get dressed to get early am coffee, no decaf tea choices—little things. Higher price than other nearby hotel without the amenities.

Very good

Nice, clean room . Convenien location

Great location. There was no where on the website stating the pool was closed when booking. Very disappointing to my kids they couldn’t swim the entire weekend

Totally enjoyed my stay. Our room was clean and comfy. The only problem was our room, 125 was near the eating area and it got noisy at times.

Be back again !!!

Location! Pool was closed, my grandsons and husband was very disappointed.My husband and i traveled with my 2 daughters and 2 grandsons. We stayed on the same floor we were in 201 and they were in 208. Also the water pressure in the bathroom was very LOW! Handicap parking isn't the greatest, you leave and come back and you have to park and walk, unless you're let off at the entrance. Other then that, I give you guys a thumbs up!!!!

I had to pay twice

We had to ask for towels - room was not cleaned or clean towels left after our first night stay. The young lady at the front desk was very nice and apologized for our room not being cleaned.

It was clean I had to pay twice

NA

Loved the cleanliness and friendly staff Most of the reason we booked this hotel was for the pool. We have a 2 year old and 3 year old that would have absolutely loved it while being there for 6 days but it was unfortunately closed for 2 weeks with no prior notice before booking. The exercise area was exceptionally small but could see it being of use for someone just trying to get active while being there

Most of the reason we booked this hotel was for the pool. We have a 2 year old and 3 year old that would have absolutely loved it while being there for 6 days but it was unfortunately closed for 2 weeks with no prior notice before booking. The exercise area was exceptionally small but could see it being of use for someone just trying to get active while being there

Selections of tv stations

Breakfast was very good, nice variety Selections of tv stations

The hotel was clean. The elevator was out of order the morning of checkout, but by the time we checked out, it was working.

Exceptional