SureStay by Best Western Charlotte Matthews

Cleany

The hotel was in the middle of renovations and did not have any hot water in my room.

The stay was good the room was great breakfast was ok but could be better there was nothing to drink but water no meat and not enough eggs put out but it's in a good location

Everything was good

The room floor looked nice seemed to be finished there, but first floor with the front desk still very much in progress. We cancelled.our stay on the way back next week so we didn't have to deal with it. Hope its better once the remodel is done.

Renovations still ongoing but overall good experience especially for the price .

Good

Did not realize that it was under renovation and was slightly surprised of that upon arriving. For advertising about breakfast it was very underwhelming and minimal selection. Room was clean but do not plan on staying again.

El personal excelente muy atento, pero nunca informaron que estaban en remodelación, la ducha del baño mal ubicado como para una persona de 4 ft, algunas personas fumaron alrededor me atrevo decir que dentro del el y todo el humo se metió a nuestra habitación

Secure the stairway doors, lock when you leave out them.

The room was great. Very clean, smelled nice. The only thing that was concerning was the elevator. Button lights did not work and it was extremely creaky. Continental breakfast was as expected—eggs, make-your-own waffles, yogurt, coffee, bagels, toast.

I was not aware there was active construction at this property. I would not have chosen this property. The room I stayed in was brand new. The water was not hot in shower. My allergies kick up around Sheetrock dust. I did not have time to figure out alternate accommodation so I just dealt with it.

There. Clean rooms

Superb

The hotel is still under construction. Only 1 floor is complete but, not completely. A side panel of the bathroom counter was missing. No hangars in the room, no coffee maker, no iron or iron board. There are not even hooks on the bathroom door for the towels. The shower head is very low. To wash your hair you need to bend down or go on your knees. There are no ice machines on the floor, only 1 machine on the first floor. The hotel is not ready yet for customers and should not be open until everything is complete. Our room still smelled like fresh paint and the floor is cold because there's no carpet or rug in the room.

They are renovating the bathrooms and my room had a brand-new one. The room was very quiet and clean. Breakfast was good. The staff was very friendly and helpful.

Good bryclend

Nothing Cleanliness

Seemed like it was under going renovations

This is an older hotel that is getting a much needed renovation, but the rooms that are available need work with plumbing and beds. Our bed was horrible, old and you could feel the mattress springs.