SpringHill Suites by Marriott Baltimore BWI Airport

On the positive side, the staffs here were really friendly. My aunt lost her passport and ID. The first staff I spoke with on the phone went and look in the lost and found right away after knowing that our flight is in an hour. Then my sister went onto the property and the second staff took her to the room they previously stayed at to check.

Very. Nice

Staff especially breakfast manager spoke only Spanish and no English - only thing she spoke in English was “no more” Hot tub and pool area was beyond stinky to use Rooms were clean but very old

The hotel is very clean and the staff is friendly and helpful. The hallways and elevator are very hot. During my 4 night stay the pool was not open the first night, the internet was down 1 night, 1 elevator was always out of order, and 1 night the second elevator broke. There is no outdoor seating besides a 1 person bench.

I like how friendly the staff were and how quick the check in was.The facility was clean . To start off one elevator was out of order and the pool area was too hot. It felt like a sauna. The next day after checking in, the second elevator broke down. I went to to my clothes in the room and the ironing board broke and fell down on my foot. When I called the front desk they stated they didn’t have another staff to come to the room and remove the broken ironing board. I had to fold it up and put it back in the closet due to not wanting to carry it down four flights of stairs to the front desk. Last but not least my refrigerator went out one night, not sure if it was defrosting, and the pull out bed was in poor condition.

We really enjoyed our stay at this hotel, the rooms were super beautiful and clean, and the entire property was clean. A very, very nice Breakfast. The only disappointment was that the pool and hot tub area were closed, but they were repainting it and it reopened a few days after we left. So they are keeping up the property and that is important. The staff was delightful, totally recommend this place to stay.

On Friday, June 12, 2026, at approximately 9:00 p.m., my family and I checked into your hotel. Upon arrival, the front desk staff greeted us pleasantly; however, we were never informed that the elevator was out of service and completely inoperable. As a parent traveling with two small children, access to an elevator is not simply a convenience—it is a necessity. After checking in, we were assigned a room on the fourth floor. Had I been informed about the elevator outage prior to being charged and assigned a room, I would have had the opportunity to make an informed decision regarding whether to stay at the property. Instead, my payment was processed without any disclosure of this significant inconvenience. To make matters worse, the room itself was not in acceptable condition. The bathtub was dirty, the carpet had an unpleasant odor, and the overall cleanliness of the room did not meet the standards I would expect from a Marriott property. The combination of an inaccessible room location, the inoperable elevator, and the poor condition of the room created an extremely frustrating and stressful experience for my family. As a result, I was forced to cut my trip short and return home to Massachusetts with my two young children. This unexpected disruption caused both financial hardship and significant inconvenience.

Your location is good I had a problem with my room and I was not treated properly. I’m still waiting for a resolution about compensation from one of my stays at that property, I am disappointed in the customer service

Very good

The staff was outstanding in every way

The housekeeping itself was very good. However, the carpeting and upholstered furniture everywhere from the lobby to our room is in desperate need of cleaning. I wouldn’t stay in this hotel again for this reason.

The room was clean, the overnight front desk staff was nice and I was thankful to have a friendly, welcoming face at check in early morning after our flight got delayed. The breakfast buffet was good. Good distance from the airport. I booked this hotel because it advertised an indoor pool and hot tub but when I got there I was told it was under renovation. That really bothered me but I didnt complain at the time. We arrived early morning because of flight delay and there wasn't any bottled water in the room for mom to take meds. While we were given the water which I was told was supposed to be in the room. I was tired and had to go downstairs from the 4th floor after having showered and changed into my sleepwear. That said, only one elevator worked so sometimes the wait was a little longer than you'd want to.

Overall the hotel was well maintained and I had a good stay however the pool was closed for renovations and was not shared until I was checking into the hotel.

It was nice having breakfast there every morning. Staff is all very friendly. Room was cleaned every other day( which is what we asked for).

The quality of the breakfast was not great. I do not consume pork and the turkey was being picked up with the pork utensil. Smoke smell in the hallway.

Check in was easy, free parking and great customer service. The quality of the breakfast was not great. I do not consume pork and the turkey was being picked up with the pork utensil. Smoke smell in the hallway.

Our room was clean and quiet. The staff were helpful and friendly and breakfast was delicious. My family really enjoyed the hot tub too.

Room was clean. Staff was helpful. The hotel in general needs an update.

Exceptional

Front desk staff was extremely helpful. Room was clean but little dated.