Courtyard by Marriott Baltimore BWI Airport

Hotel was just okay. Rooms were comfortable, but could use some upgrades including better lighting, mirrors and deep cleaning. Shower pull did not work and half of water was coming out the head and the rest in the tub. Hallways were humid, stuffy and soggy. Ice maker on 3rd floor didn't work and there was major confusion on the two sides. Bartender was not friendly but front desk staff were great. I will not be staying here again.

Staff were very friendly & helpful.

Clean room. Nice bed. Good tv, but hard to see it from the bed.

Room clean.

The staff was friendly and helpful. The courtyard grounds were nice to sit and relax.

Very good stay. Everything ran smoothly. Quick check in.

Clean room, helpful staff.

Clean room and furniture, comfy bed, and allowed me to check in early (case by case basis). Nice staff too. Difficult to lock sliding door.

The only positive part of our experience was the young lady at the front desk when we arrived. She was friendly, helpful, and assisted us with booking the shuttle for the next morning. Unfortunately, the rest of the customer service was lacking. The front desk employee at checkout seemed half asleep, repeatedly yawning and offering little more than a nod when I told her we were checking out and waiting for the shuttle. The shuttle arrived at 6:07 a.m., even though we had been told 6:15 a.m. Assuming it was there to pick us up, we approached the vehicle. Instead of a friendly greeting, the driver immediately scolded us, saying, “You’re not supposed to be here yet, I still have to go to other hotels.” He eventually loaded our luggage and allowed us to ride, but the interaction left a very negative impression. Who gets scolded for being eight minutes early? Not a “good morning” or a friendly hello—nothing. Between the uncomfortable accommodations, neglected property, and poor customer service, I will not be returning and would not recommend this hotel.

The ice making machines wee out of order on my wing of the building.

Great

Location near airport was nice. Long term parking availability was helpful. Room was clean. There were no problems.

Location, cleanliness Restaurant prices

Restaurant prices

Exceptional

Exceptional

Hotel room was tattered, used coffee filter left in the in-room coffeemaker, carpet and tiles were "grimy". Hotel staff surly and no other coffee station or service offered in the lobby. Won't stay again however the BWI Marriott is quite nice, restaurant/bar open until 11, Starbucks coffee in the lobby and VERY nice staff.

Friendly staff, clean premises

Front desk employee very helpful...

Front desk employee very helpful and professional.