Tru by Hilton Jacksonville South Mandarin

Hotel is in excellent condition and has a friendly and efficient staff. We were even able to check in an hour early, which was much appreciated. Recommend this hotel if you are in Jacksonville area and need a clean, quiet and nice place to stay. Love that the rooms are not carpeted.

To be fair, the customer service was genuinely good. The staff was polite, and the common areas of the hotel were kept very clean and presentable. Unfortunately, that is where the positives end. First, the breakfast was arguably the worst quality I have ever seen at any hotel—it was simply unacceptable. The most disturbing issue, however, was the state of our room. Our bed sheets had visible blood stains on them. When we requested that they be changed, housekeeping took the sheets, supposedly washed them, and then put the exact same blood-spotted sheets back on our bed instead of just providing a fresh, clean set. This level of negligence regarding basic hygiene is very unfortunate for a Hilton-based hotel. I expect much better from this brand, and I will absolutely avoid this location in the future.

Nice for family

I appreciate the staff

This is a beautiful, clean, and well maintained hotel! We had the absolute best interaction with staff; everyone was so friendly! We absolutely loved meeting Mary at the front desk; she was the most kind!

The entire place was pristine!

Great location

Front desk was helpful and checked us in quickly. Parking was hard to find because a bunch of the spots were marked off and there was a bunch of construction vehicles, boats, and trailers in the lot. Rooms were and clean and the hotel is in a good area.

The stay was one that we enjoyed and will surely stay again. The breakfast was a little less than I thought but was still a good one place was clean and room was spacious, and clean. Loved the shampoo and conditioner and soap.

job keeping all entrees full and hot. This hotel makes you feel safe and like family

everything ok

Good solid breakfast, drinks always available, close to everything

Checked in with same fantastic lady from last year. She’s friendly and remembered me. She’s just wonderful.

Carpet in hall of living quarters area smelled like urine and old must

The breakfast was trash, the noise from other guests, no microwave in the rooms, and the pricing of things in the store.

Overall, our stay was nice. I think the price was a little high for the size room we had. Also would've been nice to have a small microwave, but we did have a mini fridge, which was nice. The room was clean, the bed was comfy, and the A/C worked like a dream. I didn't sample the breakfast. My husband thought the choices were lacking but said the food was still good. The staff were also kind and welcoming.

Can't say I didn't like anything cause everything was on point

Nice, quite and clean. Good amenities. Excellent customer service.

Wish they would empty trash cans in rooms daily.

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