Candlewood Suites Indianapolis Airport by IHG

Areas of the hotel seem to be under construction but our room was nice. Clean and spacious. I did make a reservation for a 2 queen bed room and got a 1 queen and fold out couch. I was told the couch is equivalent but I find that hard to believe. My reservation was for 4 people and we didn’t have any bedding for the couch and only 2 shower towels. Those items were brought to the room quickly by front desk staff. We didn’t have much hot water. No coffee for the room. They were out. TV is living room was glitchy.

Very happy and comfortable

There were some kitchen accessories that were not cleaned. Found items under the bed.

The room was just a little dirty, and it had very little toilet paper and no shampoo left.

no breakfast Had to wait over 3 hours to get in my room.

Rooms ac leaked on the floor and all the floor board trim was laying on the ground where it belonved but not on the wall

Good

All of the staff was absolutely wonderful...friendly, professional, and very helpful and easy to work with. We traveled with kids and a dog and stayed mainly because it had a pool and was pet friendly. We found out, after searching unsuccessfully, that there was not one. Very disappointed...

Location to airport It was dirty. The elevator was disgusting. Smelt mildewy. Hallway was mildewy.

It was dirty. The elevator was disgusting. Smelt mildewy. Hallway was mildewy.

This hotel is under renovation so there were some glitches. I've never stayed at one of these hotels before and tend to stay in more upscale hotels. That being said, the hotel staff could not have been nicer or more helpful or accommodating. They were quick to resolve the few issues our room had and made everything right. The common areas are still being renovated so there is much wear and tear. However, our room was clean, newly renovated and had all of the basic necessities for our stay. The staff is what makes this hotel... everyone we interacted with, from the front desk to housekeeping to maintenance, were friendly, professional and very personable. They made our stay most enjoyable. Thank you for your hospitality!

Pleasant

Loud refrigerator

This is the worst hotel. I only stay here for the location convenience for work and I enjoy the kitchenette. The front desk lady is incompetent. I told her I already fully paid for my booking and she charged me again. The charge posted to my account and did not fall off. The elevators sound like they’re about to go out, the rooms are not well kept, soap bottles empty, hotel has been under renovation for 5 years and still looks like shit. Random noise from the vents. I can go on and on. Terrible property.

Area is safe,and we didnt see any shady people, we came for the indy500 and its close to the airport, and about 1mile and a half from the school bus drop off area. ims has tickets that can be purchased for pickup and drop off,we had uber drop us off and pickup at this spot which makes it easier to get to and from the track. Only issue i have is hotel doesn't have ice machines, and when needing toilet paper, you have to go down to the lobby to get it. The hotel has a little room in front so coffee, drinks,water,chips and such can be purchased and is alot cheaper that getting stuff at the track. I paid about $800.00 for Fri,sat,sun checkout on Monday so still pretty expensive but its for a rce weekend

When I checked in, they failed to tell me the room only gets cleaned once every 7 days. I was there for four. No fresh linens, towels or bathroom paper. I mentioned it during check out and was told I could wash my own sheets and towels. The desk person said I have to request bathroom tissue when needed. I liked the small kitchenette.

I would not stay here again, sorry. The rooms are not clean. Fridge was filthy, toaster did not work, front desk manager not very welcoming or helpful. With no breakfast and no one cleaning rooms for a week it is essentially a very old hostel that gets to charge excessive hotel prices, particularly for events like Indy500. A shame. Could be nice if well taken care of and cared for.

Was a little disappointed there was no hot breakfast being served. Was looking forward to some fresh eggs, bacon, sausage, toast, HOT coffee....but to no avail.

It was convenient. The ac wasn’t working and the room was not clean.

Front staff were pleasant but room smelled bad, floor was sticky, soap in the shower was empty and there were no bath towels. Soured me for this hotel chain for sure. We were just there for 6 hours and we were glad to leave.