Courtyard by Marriott Charlotte Lake Norman

Place is under a major renovation. Not sure they would still conduct business in such conditions. Construction crew onsite with heavy equipment beeping early morning. Please refund the money.

Under renovation all amenities were lacking. The shower was stop-up all week long.

My third floor room had a sliding glass door out into a porch. It only had the standard lock which can easily be forced open. It did not feel safe for a woman traveling alone. The room had a wall tv mount partially installed and the shower fixture was poorly installed and loose, both trivial but not worthy of the Marriott brand. I love Marriott for the comfortable beds and this one was.

Toilet was broken in our room. They said they fixed it, they did not. Moved us rooms for our final night. TV barely worked. Tons of construction going on. Would not recommend.

They do have fresh Starbucks coffee in the lobby every day! The lobby is quaint and great for a social drink and appetizers, but its not a full service restaurant. Had the king room with loveseat. It was just perfect for a weeks stay. Bed was sooo soft and comfortable. Very clean, and the house cleaners did a nice job every day. Ice machine on the 3rd floor, fridge worked, and the AC worked fine with no rattling or excessive noise. Was 25 minutes to Charlotte Speedway. Was about 40 minutes to downtown "Uptown" Charlotte - IYKYK LOL The hotel is currently under renovations so there was some noise on the 3rd floor, but the first floor was all torn up. The laundry facility was not available and more than half the days of 7, the snack purchase area was closed. There is not hot tub, but the pool area was open and appeared clean although did not use this amenity. Will definitely stay here again!

Passable

Beware of the photos, the outside is not the same building and the rooms will look similar, but may not have all amenities listed.

No hot water for showering and no hot water for tea. Breakfast are was closed

The room was very dirty. Towels smelled like a wet dog and hair all over bathroom. Very disgusting

The hotel is under renovation. The room is outdated, and the bathroom, carpet, and other areas are stained and old. The cafeteria was closed, and there was a smell of weed in the hallway.

I enjoyed my stay. Staff was helpful and my room was clean.

Room shower and bath were no clean. Renovations in room Some lights did not work. No Breakfast Were told staff no show

Disappointing

The staff are very professional and accommodating. An egg and cheese breakfast sandwich with OJ and coffee was $20.00 plus tip! At The Hampton Innon my next night, breakfast was free and room was MUCH nicer and cleaner!!

It appears renovation way being done...boards where distorted ? Painting Overall the floors panels etc Maybe they've had water damage

Great location- near interstate exit. Close to birkdale village and other restaurants. It definitely needs updated and lacks charm and ambience. The bathroom wallpaper had a big patch (about a foot) that was peeled up near the floor. There was no breakfast the first morning. We didn’t necessarily want a meal, but some fruit and maybe a pastry would have been nice. The second morning they had out some brown- spotted bananas and a few small oranges sitting out on a counter. Not in a bowl or basket. I didn’t see if there was anything else. It’s in such a convenient location that it’s a shame it either hasn’t been profitable enough to update.

It looks like the property is being renovated. However, my room was clean and quiet. The man at the front desk was friendly and helpful. No complaints!

They did not serve the breakfast that is advertised. Carpet in hall on floor 3 had not be vacuumed in weeks! Stains and splattered walls..Room & elevator was very run down.

The hotel needs some love. The wallpaper is falling off the walls. The staff is amazing and very accommodating.

The room was under renos. Plaster patches all over the walls. Tiles were coming off the walls in the bathroom