Residence Inn by Marriott Houston Northwest/Willowbrook.

breakfast not as good as other Residence Inns

Loved my stay, wish the breakfast hours were a little longer. Other than that i loved it

Wasn’t what I expected no onsite help

Although everything was super clean, there is definitely a lack of a maintenance person. Like the minor things that need adjustment over time.

My rooms where clean and the swimming pools was also clean.

Breakfast was good

i lovedd the staff, everyone is so respectful and they don’t make you feel out of place at all. breakfast is amazing. as well as the indoor pool. i would absolutely book here again if i ever go to houston.

Nothing

Great My bed wasn’t comfortable

I had reserved a room with a king sized bed. Instead I got a queen sized bed. They said they had run out of king sized rooms. They said the change in room types was actually an upgrade since the queen bed had a separate room. That’s not an upgrade for me. I was traveling with my sister so we are more comfortable in a king bed than in a queen. This hotel is very “worn down”. Tired old furniture, chipped and rusty. It smelled musty. There were nats in the room. The fire alarm went off and when asked at the front desk they told us a child had pulled it. I guess you get what you pay for and I used my credit card points - I WANT MY POINTS BACK!

Rooms are great

Staff was awesome. It was refreshing to experience “old time service” once again in Houston. Everybody behind the counter was exceptional. Great job!!!

Was a great location with awesome facilities. The indoor pool was a nice touch for the kids and gave us an activity to do in the rain. Great staff, very helpful! A bit dated and some rust in the restroom facilities. Also, with a kitchen being provided I think some initial basics like a couple of bottled waters and non-perishable individual condiments would add value.

Size of rooms and front desk were great You don’t offer dbl beds in the suites, the lightning in the room, and being told that they clean every other day and never got our room clean. We were supposed to get clean towel broght up every day and we would get back to no clean towels but had to walk back down stairs to get them p Ourselves

Service was great the cleaness of the place was great

I loved the front desk gal I think her name was Kerry not sure but very nice and friendly !! Clean cozy outdoor quiet rooms loved the tv features! There’s was nothing I didn’t like!!

Very clean, Nice smell, Quiet & Peaceful. Wonderful Staff, polite & Accommodating. That breakfast though.... Simply Wonderful!! Kudos to Guyanna, Karina (front desk) & Natasha (dining). Thanks for all that you do to make our stay pleasant!!! Definitely will stay here on our next year Rodeo!!! God Bless.

Close to shopping mall, tucked away & quiet, restful stay with family.

Is heated we was able to swim The room we was in kept having issues , we had our kids to , we call The front desk they said they can move us we had already unpacked everything they fix the first problem then boom second the day the toliet mess up they had to come out again in fix it then by this time all the other rooms was booked the 3rd day the toilet went completely out we had to use the downstairs restroom I’m 9 months pregnant walking up and down the hallways the staff was really nice just the hotel need some upgrades

Amazing staff, great room. I could not recommend any more thank you for the great stay.