Homewood Suites by Hilton Houston Near the Galleria

The staff need to be more responsive when guests have complaints. Although my issues were ultimately resolved, the attention and responsiveness needs to be improved. I was almost exasperated with the slow response.

The biggest frustration was an emergency water shutdown that lasted for hours throughout the morning and into the afternoon. Unfortunately, this caused me to be late for an important morning meeting. Another issue was the elevator situation. With 15 floors and only one elevator operating, getting up and down the building felt like waiting for a Metro bus during rush hour. That said, there were a few bright spots. The front desk staff were excellent—friendly, professional, welcoming, and always willing to help. They consistently greeted guests and provided great customer service. I also appreciated the security measures; requiring a room key for building access 24/7 made me feel safe as an out-of-town guest. The location was another positive. It was conveniently located near many tourist attractions, restaurants, and other points of interest. Overall, while the customer service, security, and location were top-notch, the condition of the hotel and the maintenance issues made for a disappointing stay. I would not choose to stay here again

i had a great time there

Hotel is located in very convenient distance to everywhere in galleria area. Hotel not modern but well maintained. Room was king two bedroom suite that was big and very clean. All bedrooms has tv and own bathroom. Live by room connected to the kitchen with refrigerator sink china and so on. Suits was very convenient to us thanks.

Staff was really good. Rooms are big like small studio apartments. They also had a free beer and food afternoon during our stay. Just the location. it takes 20-30 minutes to get to main street via bus. There are some convenient stops for the bus near by.

I didn't enjoy my stay here. Not worth the money. There are better options nearby. I had booked a suite; however, the bathroom fittings were dated. Room was big, air-conditioning was nice, but check in experience was HORRIBLE. Their card machine was not working and the woman at the front desk (name starting with a 'K' ...something like Keyeisha or some such name) kept saying that there's a problem with my card and she can't take a security deposit. I called up my bank and they confirmed there was no problem with the card. This person at the fron desk arrogantly told me I can't get the room keys because they aren't able to take a security deposit. This despite me having paid for my stay IN FULL in advance. What audacity! 3rd class service. Even their breakfast was what you'd find in a motel. The staff was rude and didn't seem interested at all. The only advantage is the short distance to the Galleria mall, but honestly there are many other options nearby worth exploring. One of the worst check in experiences I ever had. There is another Homewood Suites I stayed at in Memorial City, and it was so much nicer. But this one in Galleria should just close down or change its staff immediately.

Starting with the traffic signs at the hotels entrance you will find the hotel needs maintenance. The carpet smells, etc. the staff is nice and friendly.

The hotel was clean and the staff were very friendly and helpful, the breakfast was decent but there were too many issues we had to deal with. First the air conditioning in our room wasn’t working and the staff had to send someone to our room to fix it, the hot water did not work and one morning all together there was no water at all for several hours due to a pipe bursting and to top it off, at 2 or 3 am the alarm system goes off in our room telling us to “evacuate “ for security reasons. We jumped up to later find out the alarm system was glitching. Oh and I forgot, my husband went to gym and all the treadmills had notes on them saying every one of them were out of order. The hotel could be a great place to stay if maintenance was better.

Disappointing

Everyone was incredibly kind and cafeteria staff went beyond my expectations by helping me since I needed help walking. Everyone was so helpful.

Very friendly staff and very helpful from the moment i checked in to the moment i checked out.

Close to shopping areas. The team were very friendly especially the house keepers None

Very good

Room smelled muggy and the air conditioning was extremely loud

Clean, great location and polite staff. Nothing

I was shocked at the $50 incidental charge they made mandatory. $25 of which was the parking fee. I won't be staying at this chain again.

Bad

Superb

Exceptional

.