Embassy Suites by Hilton Houston Near the Galleria

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The stay was okay until the AC didn’t work at 3am. I called the front desk and she said maintenance wouldn’t be there til 8-9am. I said okay so what’s the resolution right now? She moved us to another room which was the right thing but I have 3 small kids so waking them all up and packing to go to another room was not ideal at 3am :/

My family and I had a remarkable experience. This was my first stay at Embassy Suites. I can assure you that it will not be our last. The staff were very professional and friendly. The set up of the hotel gives a feeling of Paris. The inside rooms overlooking the lobby is a beautiful architectural design.

Every thing went according to plan, great job embassy suites. Always bringing your A game. Will definitely be back

Front desk day staff was amazing and helpful. The room was outdated, ceiling looked like it was damaged from leaks. Dry wall/ceiling was falling apart and bathroom had hair in shower. The hot tub was cold.

Property is under new ownership with new rules and reduced amenities for an Embassy Suites property. Water faucet from our shower wouldn’t properly close therefore an all night drip was heard . Have to present your “ little coupon” if you want an omelette in the morning as well as being limited to two drink vouchers for HH .

Planned and entire itinerary for my husband's father's day weekend here. Because of the rain chances, I choose a hotel that would offer an indoor pool and hot tub. I even called before booking to verify that they did have them and that they were fully functional. I was told they were. We arrived Saturday afternoon, to the room not being ready. When we finally got to the room. The room had a terrible odor. It was HOT, and quiet honestly, for a suite, in a horrid condition. Furniture was dirty, curtains ripped, headboards with paint slapped on in the most sloppy way. We tried to make the best of it and just called to have the AC checked while we visited the "heated pool" and hot tub. #1, the heated pool, was freezing. The hot tub, was at 93°. We had 2 kiddos with us, so they spent most time in the hit tub because the pool temperature was almost intolerable for them. After starting the hot tub jets, we noticed the water was green, yuck. 1 kid ended up sick to ger stomach after out visit. #2, The AC was checked, but room temp never got better. Lastly, the elevators, garbage, honestly, probably a safety hazard. First time on, it took us to the 5th floor, never opened, and went back down . This was ABSOLUTELY no where near the expirience I was expecting my husband to enjoy, especially for the price of 1 night. Save your money & go else where. You'll save yourself the headache, literally. This place is worn down. Shame that Hilton would put it's prestigious name on such a bad spot.

Overall, this was a major disappointment. The issue was not necessarily the hotel brand or name, but rather the quality and availability of the staff and services provided.

Hotel was decent. Slightly outdated. Elevator takes forever and there's no stairs. Convenient location though.

The staff were all very friendly including the front desk and the ladies at breakfast. I appreciate the very clean room and the fact that it didn’t smell because this is an older hotel in The Galleria area. I booked a king suit and definitely worth the space.

Needs updates

Galleria area is always beautiful, hotel was average for the area

The room layout and happy hour. The omelet Very outdated, pool was dirty, breakfast was very limited

La atención de la recepcionista fue muy buena, se encontraba apenada por la situación. Las instalaciones realmente dejan mucho que desear, la piscina con una nata horrible en el agua, el ascensor dejó de funcionar y al entrar al cuarto tenía un olor muy desagradable, cortinas sucias, respaldar de la cama descarapelado. Preferimos irnos al Hyatt más cercano aún cuando eso significara perder lo ya pagado ya que no nos hicierons refund.

TV did not work in the bedroom. We were notified 30 minutes before water was cut off

Location Room was disgusting with pieces of hair all throughout the room mold and mildew on my bedding will never stay there again

Excellent Stay!!

Location Had to pay to park in their parking lot when i was a guest in their hotel

Breakfast was good. The price was good, but both of the elevators' were never working at the same time, which caused long wait times. The sofa in the room needs to be replaced.

They definitely doctored the photos of this place. There are cosmetic upgrades, but the bathroom needed a serious overhaul. The hotel itself is pretty old. Additionally, the fire alarm went off three times because “things burned in the kitchen” or something. That made zero sense at 1:15am. There is also a very high deposit that was never mentioned until I checked in.