Red Roof Inn Plus Chicago - Hoffman Estates

Please get a quarter machine for washing

lady was rude

Room smelled like mold and we can feel the wetness on floor. Staff is not available at property but available remotely. Not a happy experience.

It was a great experience thinking of coming back

Very, very bad service.Broken Beds

Exceptional

Silence None

There isn't a live person; you have to deal with a person on video. Looks like an ATM machine. The smoke alarms went off in our room, and I called the office, but they hung up on me. I had to call the fire department. I never heard back from the office. No live person. I would never come to Red Roof again. How can you not have a customer service person?

The kitchen is mini fridge and microwave. That is not a kitchen. Only face on screen. No person at desk

Pleasant

I honestly stayed in better. There were ants everywhere, but they sprayed when I went to run errands. Besides that, it was what you expect for the cost and too far from the city. I wouldn’t stay there again!

excellent service

excellent service comfortable pillows comfortable bed comfortable chair my showers everything is good.

Really nice place, only thing I think the floors needed to be cleaner.

Easy check in

I had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained. The staff was friendly, professional, and always willing to help. The location was convenient, with easy access to local attractions and transportation. Everything exceeded my expectations, and I would definitely stay here again. Highly recommended!

Therss

Very good

The price You’re checked in by a virtual agent on a kiosk even though someone is visibly at the front desk.The woman abruptly directed me towards the kiosk.The kiosk wasn’t aware of the premium package or informing me of the elevator location even though my room was on the 3rd floor.There was a storm and the bathroom light went out but when I called they said there was no one on site to look at it and I would need to be there to let maintenance in the room.People argued and fought in the parking lot all night.When I checked out I asked for a receipt the same woman that didn’t want to help me came out yelling at the Virtual assistant about how to do his job and rushing him because she was about to leave.She asked me why I asked for snacks but didn’t eat them? The snacks came with the room I don’t have an interest in Belvita cookies & hot apple juice.She said I shouldn’t waste the snacks.While waiting at the printer she asked why I had not responded to the review text and to give them a 5 star rating in return she would give me 40% off my next stay.I reminded her I wasn’t local and would rather not give a review because I don’t have anything nice to say. She said I can still just give them 5 stars

Easy parking!