Comfort Inn Hoffman Estates - Schaumburg

Pedro, at the front desk, was amazing. I told him about my previous experience and he was very understanding. He was warm and kind, it felt like my favorite uncle was sitting at the front desk. I even went out to my car and he made sure I was safe and everything was OK. He definitely deserves a raise!

I was mistreated and humiliated by the Manager

It was the worst of

Scrambled eggs would have been a nice edition to the sausages.

The staff

Breakfast was very good

Close to my Job The staff, the $150 dollar deposits for incidentals the guy kept asking if I had a pet with me one time is OK 3 times was annoying and him telling me no smoking in my room I told him I don't smoke yet when I got to my room it smelled like smoke !!

Location and staff

Eggs were rubbery, sausage links burnt, very small bathroom, circulation was poor, and beds were not the softest.

Upon checking in, we asked if they offer complimentary bottle water in the room (because if they don’t we were going to get some for our guests visiting us from out of the state). Front desk staff responded “do you go to gas station and asked for free bottle of water?”. It was totally rude and unnecessary because plenty of hotels offer free bottles of water and we were unsure so we asked before we go to our room. He could just said they don’t offer free bottle water but there is water fountain and cups for water (we found the fountain near front counter after taking to this rude staff. Bad way of handling such a simple situation with such attitude. After entering our room, shower is not clean and moldy around the seal. There were sandy small particles on the bed sheets but we brought our own travel set to put between sheets and comforter so we were ok. Last complaint was about the window curtain can’t close completely (it’s sheer and I was awaken from the light around 6am.

When booking my two rooms I was looking for a pool to entertain three children to my surprise and having to pay an additional $300 for a deposit on top of the $900 I paid for two days was crazy to find out there was no pool for the money I sent I could have went to somewhere a lot nicer. The rooms also stated they where King suites they were not just regular hotel rooms that they are overcharging for. Very disappointed in this stay

Ok for the price. The bed was not comfortable.

Very pleasant stay. Friendly staff and very clean room.

Decent place

The cost and location was great. Saw a few small bugs.

Close to the highway. Sunday morning I woke up and there was no power. Woman at the service desk didn’t know what happened. Food in refrigerator was full of water. No hot breakfast. Terrible.

Hotel lost electricity in the morning and we could not iron clothes or take a bath, so it was bit inconvenience. Apart from it, everything was good.

Room was what I expected and bed was very comfortable. Room is dated but that is to be expected for the type of the hotel. I do recommend going across the street to The Assembly for the best burger and Mai Tai!

Air condion, king Bed,,water presure

We liked the breakfast and the location. It was close to the family. The king bed was comfortable and the room was clean. We asked for more toilet paper and not only did we get more TP, but our bed was made. We will probably stay again. Pedro was so helpful when we had trouble opening the door with the key card. He had "magic fingers." He was also very friendly too. The bed and pillows didn't fit in my suitcase. I was going to ask if I can take one for my lower back in the car, but decided against it.