Hilton Garden Inn Gastonia

Nice stay, Great staff. Litter in the lot early this morning from some guest. Inside the hotel was very clean, the immediate surrounding area was clean. Would definitely stay again. Thank you!

Very nice staff and nice hotel!

Exceptional

I enjoyed the cleanliness, beautiful decor, and ambiance of the lobby area. Room was clean and spacious enough for 4 adults and all of our luggage. Breakfast was very good and well stocked with a wonderful variety of breakfast items both hot and cold. Your breakfast staff was polite, professional, and quiet. The breakfast staff was attentive to our needs. Eating/lounge area was clean and table set up was a nice touch. Lit firepit and seating area lent a relaxing and inviting feel. At check in, front desk receptionist did not notice I had purchased the room with breakfast. She neglected to provide the vouchers for both mornings. On departure morning, I was disappointed the breakfast layout was not ready promptly at 7am. This affected our timeline for traveling. In addition, the countertop on which the juices, cereals, and yogurt were to be placed upon had not been wiped down from the day before. Finally, as lovely as the bathroom was in our room, it would've been more efficient if the shower glass doors were frosted to provide some privacy and allow another person to use the sink at the same time.

The hotel met all expectations, The hotel is located in a quiet and pleasant place.

The power was out and they did the best to get everybody in the rooms.

Exceptional

The ONLY things we didn't love were that the pool area was SO loud that we ended up leaving when a group of about 7 young girls came for a birthday party. The echo and noise aggravated tinnitus in a dad in our party and he had to leave immediately. Our girls also said the pool was very cold so heat would be nice, even in May. We didn't love the sliding bathroom door that didn't lock and the hotel lobby reeked of fried food nearly 24 hours a day. You couldn't be there for more than 30 seconds without smelling like it. The smell was also up in our room on the second floor so we wished we had a higher floor. Their kitchen needs much better external ventilation. All in all a good stay, but with some minor complaints.

Supper

Clean rooms great staff

Would’ve liked to have the breakfast included not having to pay for it as an additional cost.

Excellent breakfast but not free. If there was a free breakfast option we missed it. Location was excellent for us.

Breakfast not being included at this price point. Staff were good. Room was clean. However, there was a little bit of mold smell and spotting on the ceiling in the bathroom above the shower. You might want to check for mold and remediate.

Beautiful place

Clean room, attentive staff, close to where we need to be. Always kind, helpful, and positive.

Had a bar area for our work crew to meet after hours

Checked in to the first room and it wasn’t cleaned. Informed staff as they were awesome in fixing the issue. They immediately assigned us a new room and was still able to meet our accommodations.

Beautiful hotel, nice rooms, clean and safe. Just a little issue with charging for items that we were told were complimentary like water. Puts a damper on such a nice stay.

Friendly staff great location. Room was clean and roomy. Restaurant had good food and excellent service. The location was perfect, lots of restaurants and convenient for traveling. They accommodated my two grandchildren for a sleepover. Pool was suppose to be heated but rather chilly.

Exceptional