Fairfield Inn by Marriott Charlotte Gastonia

A lot of stains on the pull out sofa

Staff was not very helpful and did not display a nice warm courteous attitude.

We booked and paid for a room with two queen beds and a sleeper sofa. When we arrived, we were told that there weren’t any rooms available with the sleeper sofa- just the two queen beds. We were not refunded for the extra amount that we paid for the room with the sleeper sofa (difference of approximately $40), and someone had to sleep on the floor. It wasn’t super clean and there were stains on the blankets and sheets. The front desk person was helpful in the sense that she brought up a roll away bed and sheets… wouldn’t stay here again though after the experience overall.

Checking in at 11:45 PM was frustrating because Hotel.com apparently didn’t send the reservation to Fairfield and Fairfield didn’t have a room that our confirmation stated. After about 45 minutes Hotel.com agreed to pay for two non-adjourning rooms. Fairfield front desk did a nice job trying to get things right.

Friendly staff / consistently good stay yr to yr

Staff was friendly

Upon check in on Thursday I had the pleasure of dealing with a gentleman, His kindness and customer service was the reason my family and I stayed. After learning the pool was being repaired (which I wanted to leave than) but he said it would be up by the weekend and it was. Thank you sir for great customer service. The 5 stars for the staff is because of him.

There was a giant cockroach in the lobby and in the pool area. We were short a blanket and 2 pillows. Don’t recommend

All of the staff at the hotel were so friendly and kind. They have done a good job maintaining the hotel but it is really showing its age and could use some updates. The seals on all the windows were broken so the windows in the rooms were all fogged over. The tub in my room backed up and would not drain. They were nice enough to change my room since the problem couldn’t be fixed in a timely manner. The water pressure on the showers was too low. There was a couch in my room that had some stains on. The pool was also not available to use. Overall the stay was just fine and I was very comfortable. Hopefully they will get the needed updates to the rooms and it will be even better.

Both rooms we rented the showers would not drain. My toilet stopped flushing, asked to have it repaired and left for the entire day. Came back and someone had been in the room but not fixed toilet or made the bed or gotten new towels. Very bad experience.

Staff was great. Property was good.

I enjoyed the very much. I will be back.

Everything was great. Indoor pool open later.

Indoor pool open later.

Room was clean, although it did smell a bit musty. The staff were all very helpful and friendly!

It was comfortable staff was awesome ! The break could have been more variety!

Propery needs serious room upgrades. Furniture old, worn, couches stained and drooping. Pool out of service this stay and before on my stay here few months prior. Checkout staff curt and uninterested in my stay. Checkout at 12 but breakfast shuts down by 9:30. Barely a 2 star hotel. Needs some serious attention in a lot of areas. Price for stay is competitive, but much better hotels in the area for only a few more bucks. Go elsewhere........

The only thing is I chose the hotel because of the indoor pool. When I got there the pool was not in service. I was disappointed, also there were zero option meal for vegans so breakfast times are useless to me. I would appreciate some tofu breakfast or vegan options in the future. The gym was great staff was friendly.

Found a used vape pipe on the bed. Yuck...

Pleasant