Red Roof Inn Durham - Duke Univ Medical Center

We stay at this property pretty often.. Just wish the showers and the floors were a little bit cleaner.. but other than that it's a good place to stay..

Rooms are clean, staff is helpful and looking forward to book again.

Everything was good. The staff is amazing I come here all the time.

Everything

Gross

Exceptional

Very good

Clean

Very good

Good location Friendly saff

Friendly saff

Nothing it was disgusting, the whole place smelled like weed. It could’ve have smelled better and been cleaner the beds were full of stains. We asked to get moved from the rooms 2 times and it was just worse and worse. The area was also not safe and we saw literal crackheads doing drugs in the staircase and not just weed.

Exceptional

The stay was better than the last time, the room I had was more up to date. The only issue I had was I had to pay a 50.00 deposit when I arrived to the hotel. I prepaid for the room in advance and he said it was for a smoking deposit. I just stayed there a few weeks ago and didn’t pay a deposit. I don’t smoke but it should’ve been said online when booking the room and not told at the time of check in. I stayed 2 nights and housekeeping did come knock on my door to bring fresh linen if needed. It was a sign in the lobby saying I’d you needed them to come into your room let the front desk know by 10am which was a good thing for those who didn’t want to be disturbed.

Walls, carprt, and floors dirty

Super convenient, receptionist was professional, and friendly Would like a microwave in the room.

Blood on the sheets

Very good

However what was disappointing was that the lobby didn’t even have these on request. It’s not that expensive to get the most basic of amenities for your customers. A communal Iron and hairdryer can not cost more than $50. A used microwave, which would not only be nice for your customers but also your employees so they could heat up lunch, can’t be more than $30. These little things just show a cheapness and lack of care for the customer’s experience. In terms of cleanliness, it was ok. Surfaces and bed weren’t bad , floor was sticky. Oh and the policies they have, such as only 15 min in the lobby is off putting. I was hopeful staying here, and have had decent experiences at 2 star hotel, but honestly my experience here just made me feel like I should have spent a bit extra to stay at another hotel. Management needs to do better

Everything was not good