Holiday Inn Express & Suites Dallas East - Fair Park by IHG

Also they charged $5 parking per day which was never informed before. It is like open parking lot and no parking tag was given so how would someone assume there is parking fee.

Nice an clean rooms

Good

Staff was friendly and nice. It seemed they were working on the maintenance of the building but I never heard construction noise in my room. Cons: pool was out of service during my stay. I was on the second floor, so I could hear all the steps of the third floor above me.

Hehuee

Everything was okay I asked the front desk to change sheets for my pt, she just Made it without charging the sheets like i asked.

The hotel was near the freeway and the conference. Clean Room never happens during the entire visit. Each day, I had to go to the front desk to get replacement towels and put trash outside the door. After 6:00 pm, there is no maid service or maintenance daily. Parking was not available because truckers take 5 parking spaces at a time. The back of the hotel has plenty of space, but it is not safe. The pool and jacuzzi did not have water, and customers were not notified. My encounter with front desk Sophia and Song was pleasant. They did not have any authority to discuss professional matters without speaking through their absent manager, Ms Bain, who offered no customer service. I requested a full refund from Expedia and my credit card.

No

The location was great for me. It was close to the things I went to Dallas for. The Pool was dirty! The remote seemed like it had previously been taped and someone removed the tape leaving a sticky residue. I was charged a pet fee for my service animal. When I called to request a refund the staff was rude. And the manager was very difficult to reason with. The breakfast was horrible uncooked pancakes from the pancake maker. The choices were making a sausage biscuit w gravy. A egg taco with un melted cheese. Oatmeal, some pastries, bagels. I would not recommend this location and parking is almost nonexistent.

ac could have been colder

The room and restroom were very spacious The roof was leaking

Staff was great and the breakfast was very good! The bathrooms/ showers are in desperate need of an upgrade. Small lip of the shower ends up with LOTS of water on the bathroom floor.

Superb

The room, hotel was great! I did not like the parking, very small, did not feel safe parking behind the hotel. I waited for a few minutes, finally got one.

Nothing Kids were running up and down hall way setting off alarm and the air didn’t work inside of the room.

The assessment seems to be cause of my VP status and reserve prices.

Superb

Exceptional

Had a great stay but they never come to clean the rooms. I called the front desk 5/28/26 which was Wednesday and ask the front desk clerk can I get my room cleaned up because I was stepping out for a while. I got back nothing was done no beds made up nothing. So then 5/29/26 called that morning again to let them know I was going to be leaving can I get my room cleaned. And the clerk said don't worry about it they will get it cleaned. Well anyway before I left that day I ran into one of the housekeeping and ask her about it and she said no that they didn't tell her anything. Well I told her I spoke with the clerk and she said she was going to let you guys know. But make a long story short. She finally said she will get it clean. But when I got back she only made the beds up. No tub clean, no sink clean no vacuum no nothing except the beds made. The breakfast was excellent my stay was comfortable but as far as cleaning it was poor service.

The Hotel was clean the breakfast was hot it was comfortable