Hilton Garden Inn Dallas/Market Center

Unfortunately, the staff was not helpful and simply asked me to make a new reservation instead of trying to resolve the issue. As a result, I ended up paying twice to stay in the same room—once for my original reservation and again for the new booking. I’m very disappointed with the lack of customer service and flexibility.

The hotel is remodeling. I was not aware of this when I booked. The main entrance is switched to the back. The parking was tight and awkward. It was not worth what was paid, but it worked for the night. There is a stale smell in the hotel as well.

Hotel was under renovations and was not disclosed anywhere in the reservation. Room was not very clean. Staff was helpful but they can not replace bad facilities and policies from the owners.

Good customer. I like your staff. Helpful to guests. Numero Uno ☝️

I did not know they was renovating I would never went there cuz the carpet smell terrible The room was not clean enough The end table was dirty.the next housekeeping open my door at 8:30 am check out at 12:00 .

The mattress were absolutely terrible. They definitely need to be replaced. Carpet needs to be replaced. Bathtub was not cleaned. HOWEVER, the property was currently under renovation in the front entrance/lobby. The pool and hot tub were functioning and felt amazing. The food for breakfast I felt like was really good. The staff was great as well. Parking due to the renovation going on was a little difficult but it was manageable. I booked this room based on the reviews. It definitely should be posted and let guests know that there is construction in progress on the property.

Nice quiet and convenient. Close to Dallas Lovefield airport

Stay was fine, but would...

Absolute nonsense. There was ZERO indication of this property being completely under renovation. The entire hotel is ancient. I won’t stay there even after renovation. What a joke to be forced to pay full price when the floors are being scraped and I have to enter through the back door.

It was clean and friendly staff

Property was not clean. The carpet outside my room was not cleaned/vacumned at all during my 5 night stay. It had crumbs all over. Hotel staff was not helpful at all and at least two of them were extremely rude. As a Hilton member, this was a disappointing property.

What ever you do. DO NOT BOOK THIS STAY. This property is disgusting. The carpets are black. There’s caked on dust in the bathrooms that have now started to rust. It’s like a motel 6 with a Hilton sign. That’s why this property is non refundable because they know you will cancel as soon as you see this spot. You won’t feel safe and not want to touch anything when you see it. DO NOT BOOK THIS STAY!!!!!

All staff except the receptionist were excellent. The receptionist the night we checked in was rude and not helpful in any way.

Clean room

Exceptional

Very good

I love Hilton Garden Inn Hotels so much! The staff is always friendly and attentive with all your needs. The hotel is always clean and welcoming. I also like that 12pm is check out time also. The breakfast you have to pay for but it is a good breakfast.

Check in was quick and straight forward. There were multiple families in our party. Unfortunately one of them had their vehicle stolen right out of the parking lot in the middle of the night. The staff couldn’t care less, which we know theres not much they can do but when asked about looking at the security footage- it was not possible. Other vehicles were stolen while we were there. The rest of the trip was ruined as we did not feel secure. Luckily, it was a quick weekend trip for an event. Will never stay here again.

Bathtub was kinda of old & stained Big room with a lot of space Deposit came back immediately!

Clean rooms