Extended Stay America Suites Cincinnati Covington

Ruby was very helpful and made us feel welcomed

Hotel property notclean, too many homeless people around side . Poorly maintained

The pictures on the website must have been taken when the building was in great condition. When we arrived to the room we were in shock! The room/building did not smell well. The furniture etc was outdated, the bathroom was very small, only small bar of soap, no body wash or lotion. No grab and go breakfast was provided (which is the only breakfast that is supposed to be provided). Will not stay there in the future. Wish I had taken pictures.

Room smelled but you get what you pay for

Nice staff.

I was charged twice cash by your facility and charged on credit cards through booking.com still haven't received that refund from booking.com going to report to better Business bureau

Clean, close to the BB park

This was an awful hotel. I can’t believe I paid $200 for it. They advertised breakfast- they did not have breakfast. It was a basket of granola bars. The plaster on the walls was old and coming off. The toilet leaked. Do not stay here.

Need pots and pans on site

Well maintained facility

Didnt get brkfst . Too early. Got coffee from the staff member at the front desk. ,who was delightful. I was surprised tht they didnt have lobby coffee avail, since we didnt have a coffee maker. The coffee she gave us was for the staff . It,s an old hotel. They gave us an accessible room, that we didnt need. It had a chair in the shower stall and grab bars. Why?I feel like someone else might have needed it. The floor was a bit sticky, but it was VERY humid. A/C had a hard time keeping the room cool at 65 degree setting, but it was 90 degrees outside. Understandable.

Old, dirty, bad smell

There were a couple of other minor issues: water dripping in the bathtub in Room 328 and the fan above stove in Room 223 would not shut off. I commend the staff's efforts to address issues on a busy weekend with a popular baseball rivalry nearby. But this was not a good experience.

Very poor

Location Everything

Bad

The room stunk of cigarette smoke, the carpet had huge stains and small tears, the outside of the refrigerator had food on it and there was a dirty towel left under the bathroom sink. When I tried to get the attention of the housekeeper, she was on her phone and literally walked past me and waved.

Bed Bugs and nasty smell

I got the impression online when booking that this hotel was nicer than it really ended up being. Little run down. Room was shabby. AC didn’t work the greatest, but it was just enough that it didn’t warrant complaining. No continental breakfast just grab and go. (Don’t remember if breakfast was advertised.) area it was in was a little run down as well. I wouldn’t stay here again. Was in town for a Cincinnati Reds game. It was walkable to Cincinnati side of river. I enjoyed it once I got out of the shady area.

Passable