Thompson Chicago, by Hyatt

Gorgeous property, excellent view and room was very clean. Staff were friendly and helpful.

The hotel was clean, comfortable, and had everything I needed for a relaxing stay. I especially loved the location—it was convenient to restaurants, shopping, and local attractions, making it easy to get around and enjoy the area without any hassle.

We had a great experience here and we WILL be returning. From check in to the stay itself, everything was top notch, most notably the staff. My father and I were in chicago for one night to attend an event and this hotel was the highlight of our visit. We got a penthouse room and were able to check in early so we could unload our luggage and get organized. I don’t have the cards with the employees names on me but the valet, desk attendant, and nice gentleman that helped us with our bags went above and beyond to accommodate us. What an absolutely wonderful experience. We can’t wait to come stay again. Thank you everyone that attended to us here, you made our stay memorable and seamless.

The staff was very helpful! I arrive a bit early and the front desk staff was able to get me in early so I could rest. The room view was amazing and very clean and comfortable. Location was also great , lively and walking distance to everything I wanted to see. Would definitely stay again!

We were very impressed with The Thompson and look forward to staying g there again!

Good comunity

Hotel lobby and customer service

We had requested for a 2pm checking but they gave us the room at 4pm and the normal checkin time is 3pm. Also the next day they did nit clean the room and we had requested that the beds and bathroom needs to be cleaned. They cleaned the room but left. Soaking wet towel on the bed. Little disappointed with our stay.

The vibe and that I could get my pets with me. All was great.

The hotel was very clean and a great location within Chicago close to restaurants and shopping.

Great vibe and excellent location

Such a fantastic location and gorgeous facility

Wouldn’t change a thing!

Such a gorgeous hotel. And it’s in the Gold Coast neighbour of Chicago so you are in the middle of all the energy and excitement of the city. Absolutely amazing.

Great stay, very clean and comfortable.

All of the staff we encountered from the front desk to the doormen to housekeeping were great! Polite, friendly and helpful! The city view from our room (2106) was fabulous and the location of the hotel in Chicago’s Gold Coast was great! Our room (2106) was a little shabby. The sofa was worn and the stitching on the seat cushions was coming apart. The chair provided as a desk chair was too low for the desk and seemed to be an occasional chair vs. a desk chair. There was a floor lamp that was not stable, the bed lamp next to the side of the bed closest to the windows was useless as a reading lamp, and the comforter cover was torn. Like I said, the room was a little shabby. It didn’t feel like an intentional collection of pieces.

the rooms were spacious and very quiet. Showers were big and I love the location near so many good restaurants.

Excellent location, quite clean comfortable rooms, polite and accommodating staff and great bar/restaurant downstairs. The occasional car that was decked out in the gunshot popping muffler driving by. Nothing to do with the hotel

Guest services were friendly and very helpful!

Very good