Hilton Chicago O'Hare Airport

Very close to airport

Room was clean. Bar and breakfast were just ok.

Old hotel in need of renovation.

Staffs were ridiculous. Never thought I would hear that “he works for tips not free”. I paid $500 including tax and this is what I was told. And daughter got bit by I don’t know what all over her body. I don’t know how all of the treatments they think was okay to a customer. We didn’t ask for much just someone or a cart to help us with all of the luggage. “It’s going to be 10-15 mins, can you wait, can you wait or not” “Oh you all have a big trip, so many luggage, anybody to help?”I told her that’s why we are waiting (they standing and talking) couple mins later, here’s the cart, you need or not. Seriously. And knocked on our door at 8.39pm, I brought you all a carts that you asked for, do you need them or not, the guy works for tips you know. We thought this is gotta be a joke at this point because this is not normal for Hilton.

Great experience! Thanks Hilton Chicago O’Hare Airport!

Room smelled like an ash tray. Didn’t get service when requested. Not worth the money.

I love how convenient this hotel is. However they should FIRE their designer. Whoever thought shag carpets work with rolling luggage has never been a guest at the hotel. The room hallways have a lower profile carpet but still difficult. Even the maintenance people joke about it; not really funny when you have multiple bags.

This hotel is dated and in need of a refurbishment. Only 1 lift working, took 2 of us to turn on the shower, room was dusty. Customer service was poor.

Perfect place to stay when you have an early morning flight the next day.

Such a relaxing way to fly out of O'hare on an early am flight. Dinner at the Gaslight was delicious.

Well past its prime. Restaurant concepts are dead and gross.

It’s convenient, I’ll leave it there!

The location is excellent. I enjoyed watching planes take off and land right from my room. I felt very safe coming and going at different times of the day and night. My only interaction with the staff was at check in, didn’t report any of the issues because it didn’t affect my stay. It was more unsightly than interruptive.

Worn and tired room. Needs better deep cleaning and attention to chipped and damaged paint, bathroom surfaces, etc. I chose this hotel because of the free airport shuttle. Nowhere was it noted that I had to phone for pick-up. After waiting for more than 30 minutes, another hotel’s driver told me that I had to call. Then began the search for the actual properly phone rather than central reservations, breaking through the automated voice, and dropped calls. VERY BAD SERVICE.

This property is really dated. Dark hallways with dingy carpet and walls and outdated carpet and wallpaper in room. The shower was nice and the included soap and shampoos were high quality. The bed was comfortable. The thermostats are really old too. Way expensive for what you get. It's probably because it is hooked to the airport and is convenient.

It was a great hotel for staying on site

Always a great place to stay the night before an early international flight out of ORD. Staff at the front desk, restaurants, and cafe are all extremely friendly and helpful. At the Gaslight Club (old-style restaurant and piano bar), my friend said, "This is the best duck dish I have EVER had!"

Great gym

Great gym and pretty good casual restaurant. Clean and comfortable rooms.

Customer service was excellent