Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Very helpful staff.

The pool was not very clean.

The only complaint that I had was that the elevators were not fully working. They only had one set working and it was a full weekend with volleyball and soccer, and we had to wait a long time for the elevators.

The room that we got was very rundown for a premium suite. When we asked the front desk about the condition of the room, we were told that it was normal and all of the rooms were like that. On the second evening, we were locked out of room and security came to let us in saying that it was a glitch with the door. On our last day, security woke us up (two adults, two toddlers, and a 7 year old) by banging on the door saying the front desk sent them up there to request we go to the front desk. They accused us of ignoring their phone calls. We said okay, then security came back saying we didn’t give them card information for incidentals. Upon check-in, we were not asked to leave card information for incidentals and it was not mentioned any other day during our stay so it was very off putting sending security to bang on the door like we were doing something illegal. Overall, we would never stay there again. The room was in terrible condition and when we first arrived, there was a musty room smell. We were told nothing could be done about it and for the sake of the kids, we made it work. If you have another option in mind, I would suggest you take it. Especially if you have kids! They deserve a clean and stable environment for the money being spent.

Great stay, loved the room and amenities. Perfect location

Please dont book a room you can't commit to. Thats the whole point of choosing the type of room.

The location of the property and the staff were excellent. There was only one elevator working and took a long time to get up or down with everyone trying to use it. The room itself was old, the couch had a big rip and the shower tub had a big stain and the faucet was barely working.

Very nice staff! The free made to order breakfast was great and very nice with kids

Clean room and good breakfast options

Poor housekeeping. Rooms were dingy. Food was sub par. Staff was not helpful and kind of snarky.

Staff were wonderful and quick to help. When we checked in Abraham was so helpful! From a long drive and the chaos of getting into the city, he helped ensure that I got checked in properly and explain the parking situation and daily vouchers!

I had a great stay with no major complaints. I love their free breakfast and Happy Hour! My only issue was that my room was not cleaned one day morning. I attribute this to a language misunderstanding between the Housekeeping and myself. The room was eventually cleaned at about 6pm. I would definitely stay again!

My grandchildren and I enjoyed our stay at Embassy Suites Magnificent Mile.

It was a nice place if you want to be closer to downtown, otherwise I would suggest staying closer to the place where you’re going to be, because transportation is a bit complicated and expensive

There were two elevators down and it may it extremely difficult to go from the lobby to our room.

Two of the hotel's 4 elevators were being worked on during my entire 4-day stay over an extremely busy summer weekend, meaning long lines just to get up to or down from your room. I was on the 13th floor and wound up walking down half the time, passing people who were walking up the stairs to their rooms. Otherwise, the room was nice, with a nice view.

The staff was friendly and helpful. Check in and out was easy and our room was perfect.

Great location. Great for families

I was a little disappointed by my stay, given my past stays at this hotel. 1) There was an added $25.00 charge that I found a little dubious- it could be applied towards food purchases at 511 North or Monarch. However, open hours were inconvenient as they should have at least started by 11:00. 2) I understand that the one set of elevators was being "worked on;" however, any actual work was very limited and clearly not a priority. Given the size of the hotel, that is unacceptable. 3) There were several days in a row that dishes were left in the hallway (by other guests) and not picked up for over 24 hrs.

Staff at front not too helpful