Claridge House Chicago, Tapestry Collection by Hilton

Nice hotel to stay in Chicago, well located to access a lot of cool places.

Otherwise, all was very good. I'll be back.

Exceptional

Meh

Second stay here. Our 2-queen room was spacious enough for 3 travelers who were mostly out and about, and was cleaned every other day during our week-long stay. Clean property, very helpful staff. Wish there had been more seating in the bar area as evenings were crowded with game-watching fans. Elevators not both always working.

🌸

It was nice.

The location and lobby of the hotel were great. The rooms were tiny, no closet (just a bar sticking out into the room to hang your clothes), dim lighting, filthy stained carpet, small bed, window that looks against a brick wall with a bunch of pigeons all roosting on the window ledge, small bathroom with zero counter space. Was not worth the original price we paid and not up to Hilton Tapestry standards. Needs a complete facelift. Hilton you can do better! Recommend a different hotel in the area (area and location were fabulous).

👍

Spacious clean room with helpful staff.

Very good

Superb

The location is perfect. A cool neighborhood of Chicago The room was far too small and in front of the room window I had a brick wall. No view.

The bar/restaurant was misleading in that the website advertised food (smoothies) that wasn't actually available. Staff was helpful in bringing requested additional hangers for the closet. They responded to our report that I broke a toe running into the tile fireplace hearth (didn't remember/see the raised tile when room was darker in the morning). The fireplace hearth tile is a hazard that should be addressed asap. The hotel is in a good location, easy walk to coffee, breakfast and not too far from the city center. Property is a little dated and worn but has charm.

Very good

Had a nice stay. Room was clean and staff was friendly.

Spacious room. Lots of sitting areas in the lobby. Onsight liquor and coffee bar.

Good

The staff are very friendly and the room was clean and comfortable . The only down side is the room is smaller and there really isn’t any closet space.

The hotel is fine overall, except that it shows its age, at least in the room and bathroom where we stayed. We had booked a deluxe room with a king-size bed, and the bed was large, but the room didn't feel luxurious at all. The bathroom was small, with almost no space to put anything around the sink. The shower was old, but it worked fine. What happened—and this is entirely the hotel's fault—is that they placed a $100 hold on my credit card, telling us it was in case we had any expenses at the hotel. The truth is, we didn't have any expenses; we didn't have breakfast or use any of the hotel's amenities. However, at check-out, they initially told us they were going to charge us almost the full amount for something we didn't understand. When we collected our luggage, I complained again, and they told me they were going to charge us more than $50 and would refund the rest. In the end, they charged us $58.70 without any justification. When we made the reservation, we had already paid the room rate, taxes, and the $25 per night resort fee ($50). Since we were charged twice, I request a refund of the amount charged incorrectly. I ask that you return the $58.70 that you have pocketed without any justification.