TRU by Hilton Chesapeake, VA

Booked this property four months before arrival on Expedia as "pay at property" for a weeks stay. Was emailed in the morning of check in I needed to update my card information by 7:15 pm. I updated my info by 5pm but when I arrived at the hotel my reservation had been canceled. Was given a dirty room at my original rate for the first night but was forced to rebook the remaining nights at almost double the original rate. The room had a dirty hand print on the headboard, food or dirty on the wall around the garbage can and hair in the bathroom. (pictures available). Not a good experience and will not be back.

The room wasn’t that clean, the shower had a lot of mildew in the corners, there was a splatter of something on the wall near the bed. Air conditioner didn’t work that well. Not what I would expect for a Hilton hotel! Very bad experience!

Everything and everyone was excellent. The service was too!

Nice place to stay if you are passing through or doesn’t plan to spend a lot of time in the room. There was nothing wrong with this property during my visit. The only issue was the duck poop outside that covered the parking lot and entrance into the hotel.

There was a significant amount of mold in the ceiling tile directly outside of our room. After waking up two days in a row with a sinus headache, scratchy throat and itchy irritated eyes I investigated the room further. I discovered mold in the AC unit vent. When I brought it to the attention of the front desk they said they would have their head of maintenance come up and take a look. However, their demeanor suggested they did not believe me because they said “there can’t be mold the properties only two years old”. One head of maintenance came up to the room and looked at the AC vent he said he does not believe in his mold but he believes that it is dust and moisture from the AC unit. Well, that is exactly what mold is made of… Moisture and dust. (My 15 year old knew that and said as much as soon as the maintenance supervisor walked out of the room when I told the front desk that we would need to check out and requested a refund they told me I would need to contact Expedia because that is who I booked through. I immediately contacted Expedia, who reached out to the front desk and requested a refund, and the hotel said they would refund the last two nights but that they could not do anything for the nights we had already stayed. Although I understand that we did utilize the room for those two nights, we utilize the room under unhealthy conditions and the hotel was not willing to do anything to try and rectify the situation. I have photos.

It was a clean no frills hotel. The pillows were awful. We got a poor nights sleep because of the noise coming from the room above us. Not really the fault of the hotel but next time we will choose a different hotel.

Everything was fabulous no complaints

Clean and tight. Not a luxury stay, but perfect for everything else!

Very clean and the shower was great.

J

Excellent place. I would highly recommend.

Everything was perfect

Safe parking, very nice up to date rooms.

Good experience

Great value…including a nice breakfast. Very nice staff.

Didn’t stock bathroom with toilet paper

The staff was amazing and the rooms are so nice the food was delicious 😋

I didn’t realize when I booked the hotel that there were no pet free rooms. I don’t have an issue with animals, but when you wake up covered in pet hair (cat presumably), you might take offense. I left a review with the property as well as my number for a call back, but I have not heard from them. Also, the bath gel had not been replenished before my stay, and judging from the state of my clothes - the sheets had not been changed prior to my arrival. I think the concept of having a pet friendly hotel is great, but there should be a few rooms for those who don’t have any pets traveling with them. I inquired about that while checking out and was told that they couldn’t track which rooms had previously had pets, so there were no pet free rooms. Even though the hotel itself looked very nice, I won’t be returning.

Location, decor of room, size of room, beautiful!! Nothing

Good and clean hotel. Modern. Helpful staff. I liked: water bottles for each guest, cool lounge, printer access.