Fairfield Inn and Suites By Marriott Chesapeake

Clean

We stayed one night but things seemed clean and we didn’t have any issues. The breakfast in the morning was good.

Every issue we had, which were next to none, and every one of the staff who assisted us, met or exceeded our needs. They were very helpful and pleasant and our grandchildren loved the outside pool! Breakfast was great! So many choices! We’d certainly stay there again if we return to the area!!

Room was clean,

The staff were super nice. Front desk reception folks to the cleaning staff were all very nice, always smiling. The breakfast spread was also very good. NA

The staff absolutely are the number one reason why I rated this hotel high. EVERY STAFF WE INTERACTED WITH WAS AMAZING. They are dedicated to their job, helpful, and kind. Gloria was a stand out with breakfast. Incredibly attentive and inviting. Greets every person and the breakfast spread is fantastic. The hotel room was excessively damp and kinda musty smelling.

I didn’t like that my first room smelled like stale cigarettes and the second room wasn’t cleaned properly. Sticky stuff on the nightstands. Dirty carpet.

Breakfast, and the staff in the breakfast area, were great. The front desk staff was friendly and helpful at check-in and every morning. The room was comfortable (the air conditioner was pretty loud when the compressor kicked in). The shower was great. The only problem was that housekeeping never came to clean or replenish the towels in the six days we stayed, even when we stopped by the front desk in the morning to inform them that we would be away for the day. The TV was very loud when it came on to the main menu page and the sound kicked in and out when watching a program. CBS was not available on their system. The pool area was nice but very loud from highway noise.

The only thing that we felt needs improvement but will still give 5 stars for is that while the bathroom is very roomy, there is no shelf or counter where to place anything such as a robe, towels, toiletries or change of clothes. We look forward to staying at the Fairfield Inn & Suites in Chesapeake on any future trips to the area.

Everything was GREAT!!

The front desk personnel were very accommodating. I called for early check in since I arrived in town early. I liked everything

The staff is amazing Nothing

Superb

I was there for 9 nights, I normally keep the DND sign on the door, but after 4 days I needed some trash taken out, so I took the sign off each morning by 10 am. By the 6th night, I finally had to ask them at the desk to have my room cleaned, no one had been in all week. They still didn't come into my room. I had to ask the desk again on the 7th morning to make sure they came in, and also mentioned that the room was very damp/musty smelling. Maybe the AC? The BEST part of the stay: the location, very convenient to everything in Chesapeake (shopping, family, restaurants etc.). Also, LOVED the breakfast selection. It changed daily, but was always fresh, hot and delicious. The breakfast staff were always friendly and attentive. I also have to give a shout out to my girls at the front desk... they were fantastic. Every day they saw me they called me by my first name and we always had a giggle. Worst part: room smell and Oh... some guest in one of the rooms disconnected their fire smoke alarm and set off the alarm to vacate the entire hotel at 2:45 A.M! What an idiot! There are reasons you can't smoke in your room. That was definitely a 1st for me, evacuating a hotel. Staff handled it well.

Property was well maintained, rooms nice and clean. Staff friendly and accommodating.

This was my second time in 2 years, and I stay 8 days...I love this hotel...everyone is fantastic, anything you need they are right on it..Everyone is very personable and attentive and just great people!! I will always stay there when in Chesapeake! I cant wait for my next visit, the pool will be open!! Yayyyy

I loved

Property is well maintained and staff is super helpful and friendly. Close to just about everything in the area we visited.

The bed was not comfortable, the mattress was softer on the sides and you sort of roll to the outer edge and the pillows were too thick

The breakfast was really well stocked and the attendant was really keeping up with replacement. Making sure that the food was warm. Everything was great.