Hilton Garden Inn Charlotte North

The staff is extremely nice and the bed was comfortable.

Everything was close , the staff are the best !

The breakfast menu was great! The Northlake Mall was close by and handy for shopping and a movie. My only issue, and it's small, is that this hotel is undergoing renovation and my room seemed to be right under where some of the renovation work was being done. It was a bit noisy, but the work was done after 8AM in the morning, so it really didn't affect my sleep.

The property was under construction

I

Side door doesn't lock at night not safe

Clayton was very professional in making sure the guests were comfortable with their stay

Would have appreciated knowing this at time of booking Toilet in room did not work and had to go to lobby to use the restroom Horrible service

The fact that when I booked the room it had continental breakfast included but I still had to pay for it

Looking forward to the next day and seeing the complete remodel

Clean room,friendly staff, convenient place for shopping and dining,easy for us to get to White water centers

Clean room

It was clean and well kept. Parking was a small issue bc of some construction. Parking was a little tricky.

The Hilton Garden Inn asd it's staff were amazing. They are currently renovating the property and it is looking amazing. The GM, Steven, was outstanding as well. He upgraded our room to a top floor, freshly renovated, room at no charge. I highly recommend this hotel.

The breakfast menu was great. The property is being renovated. The rooms were outdated. I expected Hilton to be better for the price I paid for one night. I would have had better accommodations at Holiday Inn

Renovation in progress. Jetted tub we pa

Clean room.

Location Construction that I was not aware about! I booked a specific room for my daughter in advance, for a reason with a Jacuzzi tub. I also asked for early check-in at 1 PM. I was told I would hear back within 24 hours about the early check-in never heard back, so when we showed up at 4 o’clock to check in before the concert that started in Charlotte at six. We were told that the room that I booked was not available, they had no room rooms with Jacuzzi tubs due to the construction! But yet nobody contacted me to tell me this, and it was available on their site! Needless to say, I was not impressed, I was offered nothing for that issue!

Old

The property did not advise they are in the middle of a renovation when I booked it. I paid normal price. It would’ve been fair to know that because they are renovating, they could’ve offered a lower price and leave it up to the travelers to decide whether or not they want to stay.