Courtyard by Marriott Charlotte Northlake

Staff was so gracious Didn’t like the $10.00 charge to park

We really enjoyed our stay. The property was well maintained we loved the courtyard area to hangout. The beds were comfortable and nice big bathroom. It was located in a nice quiet area. The staff were super friendly

The way they did breakfast was silly. They share the hotel with another Marriot property. A breakfast is supposed to be included. It’s very confusing. I guess the one property gets a buffet and the other property has to ask for food someplace else but it’s not a buffet and this isn’t clear. We were let in to the buffet on day 1 but were confused why our key didn’t work. On day 2 we were told we weren’t able to eat at the buffet and the woman at the desk was so short with my wife about it that we went over and got Dunkin’ Donuts instead of arguing because we were in a hurry. If they fix this silliness, I would probably have rated 5 star. It left a bad taste in our mouths and now I will think twice before booking any Marriott property that includes complementary breakfast since it might as well have been not included for us on this trip since we had to go to Dunkin. Feel ripped off.

Customer service was very poor, the room had issues with the A/C in the middle of summer. Staff had not sense of urgency, didn’t provided options to alleviate that situation, and still the issue was not resolved the next day. We had to basically ask for a different room, another hotel or our money back.

We’ll definitely book this location again!

Clean, great staff and comfortable stay

Great place. Clean and close to lots of things. The beds need to be updated.

Convenient, modern, and centrally located.

Everything good Short

Superb

The location was great! It was not too close and not too far from downtown. The room had plenty of space, and the bathroom was beautiful. Overall, the facility was very clean. 10/10 would recommend!

The location is the ONLY good thing about this property. Prior to booking here at this location for the 2ND time this year I asked “is the pool open” 3 different employees 3 different times confirmed that yes it is open. Finding out pool was closed for the weekend. No one said anything until we came downstairs dressed and READY to get in the pool and ask for pool towels. Employees were rude or it’s not what you say it’s how you say it when I asked different questions. I wouldn’t booked here if I knew for sure the pool wasn’t gonna be opened. When we finally checked into the hotel, immediately towel didn’t flush, called down to the front desk the woman said it’s nothing she can do about it until tomorrow.. so for the night we couldn’t use the towel at all.. next day I asked for the towel situation to be fixed the young lady at the front desk had an attitude cause she didn’t know anything I was talking about, she was frustrated with me as if I did something.

Very clean! Excellent customer service

Bad

Exceptional

Over-all nice hotel! My room (707) back faces a busy street. Very noisy at night. Did not get a lot of sleep!!!

Exceptional

Dunkin’ Donuts very close by and a great place called the Hickory Tavern. Great food great service, friendly people.

Room

Exceptional