DoubleTree by Hilton Charlotte City Center

The staff at this hotel always goes above and beyond to meet any needs or requests of their guests!!! Even to the point of opening and storing umbrellas when it is pouring rain! 👍

loud and noisy. The full length mirror was not clean. The fixtures ( towel rack, toilet paper holder, etc.) were dusty. I notified mgr at check out. I was reimbursed for two days parking fee.

will definitely rebook in the future.

will definitely rebook in the future

The only issue was housekeeping came into my room unannounced

Great location. Friendly staff (particularly the morning security guard who is a joy!) Could be cleaner. A little soulless.

It was quiet. We did get a room close to our traveling companion. There was a nice restaurant for breakfast. It was located well for our event. The gentleman at the desk who checked us in kept telling us that we had a "roll-in shower." We asked for a "walk-in shower." We are older but not in a wheelchair. When we got to the room. There was a tub - no walk-in or roll-in shower. And the tub was stained. We stayed because we didn't have time to change our plans. We probably will not go back there when we visit Charlotte again.

Restaurant in the hotel was very nice and the staff was great.

Very good

Wonderful staff, always helpful. Restaurant was very good for our dinner time. Nice breakfast options.

Exceptional

I arrived very late on a Saturday and was very pleased with my quick check in and the room itself. However, when leaving the next morning, I learned the valet service did not have a phone so I had to come down to request my car. That wasn't great. When they brought my car, the guy didn't even offer to help me with my luggage. Really?? The tip I had in my hand went back in my purse. Sad.

Nice place Na

Loved how close the property was to the Spectrum center and so many other things. The room door was broken, we stayed during a concert so the property was full of people which made it a little uncomfortable to sleep knowing our door was not working properly. Other than that I would stay again.

Exceptional

We arrived in town for our visit early and called and staff arranged for us to be able to check in early for our visit. Staff was attentive to our needs and helpful making things easier for our Mom who has trouble walking.

Superb

Exceptional

Good staff and quiet hotel on Floor 15

Not bad. But overpriced on the parking/valet when you're spending hundreds a night.