Staybridge Suites Austin NW by IHG

Service was great. Angelina is great, help us when we needed something.

The front desk lady was rude and my room had no pots and pans and she wouldn’t go get them for me so I had to eat takeout food and the sliding glass door on my shower was broken

We had a wonderful stay. The breakfast was good. The staff was amazing. So helpful, responsive, and nice. The beds were comfortable. We loved the pool. You do need to put out the garbage by the door so they can see it when they enter the room or they don't empty it, but that is not the end of the world. If you need anything you just go to the front desk, and they have it there and happily get you taken care of. The hotel was clean and kept up. Thank you all for a wonderful stay.

Location I paid for a queen bed but it ended up being a full mattress

Loved the atmosphere and continental breakfast

Overall, I would stay again.

Exceptional

The hotel was clean, the beds were comfortable, and the staff was pleasant. However, one night at 11:30 pm music was blasting in the back of the hotel where my room was located and the room did not have a phone to call the front desk. When I called from my cell phone, it would ring, then stop ringing and no one ever answered. I was in bed in my pajamas and had no desire to go down to the front desk. No phones in hotels seems to be the newest budget move.

Its an excellent basic hotel. Good for travelers pm the move

Superb

Room is very tidy and modern. Bed is comfortable and the room is quiet. The kitchen is stocked with fork and plates, modern, and looks clean. The room is relatively clean except that I found lots of hair in the bathroom. The Staff is very friendly but mostly left me alone. The breakfast is pretty decent, there's an egg substitute and sausages, 4 selection of yogurt, and lots of condiment. Finally, while staying there, I see some candy wrappers and used napkins/tissues on the floor. It wasn't a big mess, but I am surprised that none of the staff care to pick them up. It would have improved the facility by 5 folds given these are eye sores.

The bed has bug and I was beaten all over my body , the pool was also dirty my kids were surprise what kind on hotel is this

Breakfast and the gentleman who prepared it were great !!

The beds and pillows were very comfortable. The soaps in the shower were nice. I was disappointed in the breakfast. I did not like the location of my room, being right above the building entrance meant kept hearing the entrance door open.

I was disappointed in the breakfast. I did not like the location of my room, being right above the building entrance meant kept hearing the entrance door open.

The living room has definitely seen better days, and all the doors had dirty handprints on them. When we arrived, the kitchen dishes were missing, and we later found them dirty inside the dishwasher. To make matters worse, on our last day, I saw two cockroaches on the kitchen counters.

No juice or coke just hi c for breakfast

Awesome in every aspect

Violet and Samuel were very helpful, friendly and attentive at check-in. We were very happy with our stay! The room was clean and comfortable.

Staff great. The room could use some improvements or repairs to the shower, and the door lock didn't work, etc. Overall, I'd recommend staying here for the price.