La Quinta Inn by Wyndham Austin Oltorf

Clean room

It was in a rougher part of town (altho not dangerous). People partying in the parking lot at night.

Price, employee friendliness TV didn’t work, lots of people panhandling at red light next to it

Very clean and quite N/a

The staff was great They said I had a renovated room and it was not renovated. The curtains were torn. Big crack at the bottom of the door so all the air was going out the door.

Eric the manager was amazing, as well as the security guard. Very friendly and helpful staff. The property is dated but clean. Right next to a an also very good Mexican restaurant. It’s Austin so a lot of homeless in the area.

Location My wife is in her wheelchair and I wanted to bring some breakfast to the room and they told me it would be $20 extra.

Booked the room for my brother who was having surgery. He needed to stay an additional night. The Staff was very helpful, and was able to do everything over the phone.

Great front desk people. Good food. My room was inside and I felt really safe

Customer Service & hot breakfast

Passable

Keep it up

Exceptional

Great place with a staff that went out of its way to serve me.

Centrally located. Close to S congress- minutes from downtown…

Convenient to freeway exit. Older building. New wood floors handicap accessible room. Small bathroom.

Eric was extremely helpful & accommodating. Model employee!! Made sure everything was ok during my stay.

Staff was nice Everything very dirty obviously dirty linens & just overall disgusting

The staff there was great, the front desk manager was super helpful house keepers were great everyone was happy, working, and friendly. The place was super clean and breakfast was good. Location is sketchy but the property is secure at night. The building needs updated but that's not anything the employees can do. The owner needs to invest in a remodel.

Honestly this hotel is in the worst possible place. We pulled up late at night and there were homeless people everywhere. We witnessed people doing drugs and a lady on the street corner begging for food. It was terrible. The room doors open to the outside so I absolutely did not feel safe staying there with my daughter. I contacted the hotel by phone to tell them we were cancelling because of the situation and they refused to give us our money back. We did NOT stay there and we went down the road and found a better location and stayed in a different La Quinta Inn. You would think because we continued to stay in the same hotel chain that they would refund our money but absolutely not the case. So, I paid for two different hotels in two different locations for the same nights.