Best Western Plus University Inn

Great breakfast, clean and comfy room. They charged my credit card even though I booked through a 3rd party. They won't accept or return my calls to get my money back. Now the website says it is permanently closed. Sketchy. Also, the main elevator was broken while there.

Superb

Passable

Very good

Exceptional

Pleasant

Disappointing

No coffee maker or microwave in the room

The toilet was broken sewer gas was coming from the toilet. The carpet was filthy. The elevator was very noisy needed repair. The refrigerator had a big dent in it, and the cabinet was broken. The staff was very friendly.

Our room was very spacious and clean! The staff is very pleasant and helpful! However, we were told by staff during our stay that this hotel would be closing as of June 1, 2026. I was very sad to hear that because this hotel is close to several areas that we frequent when we visit Winston-Salem as well as friends nearby. This stay was our 2nd and we planned to stay here during our future visits. I hope the staff has good luck in their future endeavors for employment as one lady informed me that she had been there 8 years and loved her position there!

Some remodeling/upgrades would be great. We've had many stays at this location and some things need to be updated.

Overall a good value. Some remodeling/upgrades would be great. We've had many stays at this location and some things need to be updated.

Location is very convenient and close to Wake Forrest Campus The bathrooms are very small and the tub was in terrible condition…peeling, no handle bars, very tight..you had to move between the sink and the toilet to open and close the door.

The check in process was extremly slw with two people working. The line to check in was out the front doors.

Phone was broken , cable wasn’t working

Phone was broken , cable...

Stayed for Wake Forest graduation. Thought we could walk to campus. Untrue. Had a huge hot tub in our room. Ew. Couldn’t get any smart channels in the tv. Check in staff was cranky, Definitely not staying here again.

The room was not clean. It looked like someone had just got out the bed. Bed was not made up there was an open water bottle on the stand with plates and bowls. The chair look like it haven’t been clean in months, it was sticky and dirty. I did not stay. They did give me a refund with no problem.

Rooms and common areas are very tired and not very clean. Breakfast lounge is very nice and well run and seemingly clean. Gym is disproportionately nice for the hotel.

Close to where I had an event Unconcerned staff