Renaissance Walnut Creek Hotel

Excellent onsite restaurant and upscale environment. the only negative was the garage, no elevator to whisk you to the surface from the lower level?

The Cons: The rooms are in desperate need of an update. The lampshade had weird water stains, the carpet was stained, the tub was stained, the upholstery had stains, and everything was quite dated. Nothing sexy about these rooms. Also, they charge $30/day for self-parking in a garage that doesn't have an elevator. So if you are trying to get your luggage up the stairs, you'd better be fit. To be clear, there is no valet. The $30 is for the privilege of parking your own car in a crowded lot.

I informed the front desk about the excessive noise, but no assistance or solution was offered. As a result, I had no choice but to check out early after spending only a few hours in the room. I also tried to contact the manager by email to explain what happened, but I never received a response. I consider this lack of attention and follow-up to be highly unprofessional and a poor example of customer service.

Outdoor pool

Breakfast was amazing There wasn’t anything I didn’t like.

Very good

The location was great. The property seemed like a gym with a hotel attached. The staff wasn't the most hospitable, food was not good (we ordered multiple times), and the rooms are relatively small if traveling with a family. I'll choose a different hotel next time.

Super friendly staff, room was amazing and clean, exactly what my girlfriend and I needed for our one night getaway. Special shoutout to Javed, the concierge on the night shift. He went out of his way to assist us and make our stay awesome. Would absolutely book again!

The room was clean. Waitstaff were nice ( the breakfast had been sitting out and was barely edible) The hotel staff were hot and cold. The person who helped me was nice but the staff person who was checking in another party at the same time loudly announced both of our room and floor numbers. I expressed my concern but was not offered to be another floor or room. The next morning I checked my bank statement and they had charged me even though I paid in full through booking.com. I called the hotel and was told to "take it up with my bank" . I placed a to the manager which went unanswered.

Thank you

The staff is overwhelmed in the restaurant that cannot handle the guest! I made two room reservations and my daughter’s room was a joke as they got a brick wall to look at, the toilet did not work and the tank would not fill, the shower temp was only super hot or very cold!!! The room was unacceptable and we are not coming back to this location!!

Pool was great! Fun atmosphere. Music. Pool bar. Curtains in room has a mystery substance all over them that we didn’t notice until we closed them for the night. Yuck. I’m

We have great memories of this hotel. But for one thing, we stayed in a room with a door connected to the next room. The people in the next room that was connected to the door interrupted our sleep by laughing and talking loudly until 2 a.m. How loud the sound was, it seemed to be in the same space. And for two days... The hotel will have to find a good way for other customers. Otherwise, it will give other customers a sleepless night. Everything was good except that.

Staff is extremely helpful and professional. Hotel is beautiful and affordable.

Everything is awesome per usual.

Beautiful hotel but front desk is impossible to get ahold of. Main Marriott line was unhelpful with information

Clean and staff were great!

The bed, pillows and linen are premium which made for a comfortable night sleep. Nice having a decent restaurant and coffee bar. The hotel itself smelt great though out. Love staying here.

This has been the worst customer service I have ever experienced at a hotel and we travel 1-2 times a month. Will not be coming and will never recommend this hotel to anyone.

Clean room, comfortable beds and the quiet room is a great benefit of this hotel.