Candlewood Suites Washington Dulles Sterling by IHG

Don’t stay here you’ll be highly disappointed

Pleasant

Location Seem to be a little understaffed

Good

Convenient location and reasonable rates for 4 nights in the Sterling area. The room was a decent size and has many kitchen amenities (full size fridge, stove top, microwave). There is only a very small lobby area with a nearby snack store that has free coffee for residents. Many of the people staying were long term guest. One morning, there was a lot of trash at the end of the hall that wasn't picked up until the end of the day. Stinky!

El Check out a las 12:00 es muy conveniente. Facilidad de parqueo y hay un Walmart a 1 minuto en carro para surtir el refrigerador. Cocina con todo lo necesario.

Good

I didnt like that I didnt get the room I paid for and sent a message to booking.com and didnt get a response

Exceptional

Parking was hard to find. Very full lot.

I checked in at 3:15 and immediately upon entering my room, I noticed that it was warm. I set the thermostat to 67 and saw no change. Contacted the front desk and a technician was dispatched. He literally replace the unit 2 times. After initially working, the unit quit working properly. Needless to say, it was a very hot night. As I was leaving in the early morning, I spoke to the front desk clerk and he said he would let the manager know. Very disappointed!

I was over charged I was over charged

Great location, friendliness of all staff especially Adiba and the Manager, free laundry, and tv channels and internet. Suggest getting a hand held attachment for the shower, and figure out how to make the heating and cooling not so loud.

Thanks a lot! Good service and hotel!

Very good

Location, clean and the staff was friendly Some of the visitors hanging around at night in the parking lot.

Parking gets full near the front entrance, but there's always a spot available. Room was clean, quiet and comfortable. Toilet didn't flush right in my room, place was a bit worn. Had a slight issue with getting a partial refund when having to leave a day early - front desk didn't understand the policy, but management did.

The room was very spacious and the kitchen was nice. The bed was very comfy! The water pressure was great in the shower. Full size bath products were installed which was awesome. The desk staff were friendly. I did find dust in the bedroom and bathroom exhaust fan. The outdoor porch area was small and jammed up. There was a very loud vehicle that had it’s bass blaring by our room that shook our room, gave me a headache, and made the dog bark.

Very good

Disappointing