Radisson Hotel Schaumburg

We were not informed about an airport shuttle. Also the staff was unfriendly, hardly making any conversation, or thank us for staying at the property. Very noise guests, and someone was knocking on our door after getting into our room. Definitely felt unsafe.

The hotel needs and update. The staff was not professional definitely independently owned. No ice box in room, toilet got clogged took 3 times asking to get fixed. very small poor selection for onsite snacks and necessities. hotel room carpet was dirty. walls were dirty. bed was great and comfortable. if staff is going to represent Radison they should dress professional and not speak another language in front of guests, it makes the guests feel like you are taking about them. when I asked for towels at 4 in the morning before checking out I was asked if I brought the old, dirty towels down with me to exchange. That was ridiculous. If a guest asks for Towels regardless if they were extra towels or replacing towels there should never be a question back to the guest just a response of yes, or of course, or no problem. I would not stay here again, there are many more hotel options on the area. The price was good but with the name Radison behind it I expected more.

Not gunna lie, it's rough. Cheap enough that if you are there for an event or tournament and plan go be outside of the hotel for most of your stay, then it is tolerable - but that's the best I can say. Room keys feel like single use, as they don't work most of the time, so upon your return to the hotel you need to request new keys every time. You have to physically assualt the room doors like a linebacker to get in, even if the key works. Toilets look disgusting, not dirty, just so worn-out that they permanently look dirty. TV didn't have any channels at all, literally 0, so it was completely useless. Sink is outside of bathroom, which is annoying. Two elevators, except only one was working (probably been that way for a long long time). The one working elevator was painfully slow. Wiring on the lights was faulty, light switches would turn on and off the wrong lights - which at this point was just funny. Generally just feels like a dying business that the staff is trying to keep afloat as long as they can until it eventually closes, which might be for the best.

Gym was not even a gym.

Overall, good staff, good location

Nothing

The hotel smelled like urine in the lobby and elevator when we checked in, then we were given a room that was occupied. The room had no black out curtains and very limited amount of towels. Refrigerator did not work.

Close to the area No towels in the room no phone

We chose it because of location and thinking Raddisson was a well known hotel and it included breakfast. But it was very different from other Raddissons we stayed in. Not clean and no breakfast. Rude personal. Most of them are Hindu. They took pictures of our credit cards due to “hotel procedures”, they just gave us one towel for two gests for four days. They didnt clean the room even when we requested. They said they have no cleaning personal every day. They dont have breakfast. It was always empty or inedible.

3 times staff knocked on and trying to come in. They gave another couple a key to my room.Not knowing I was in there

Good

Location only Only 1 dry towel and 1 hand towel. I made over 3 requests for towels, which I never got. 2 personal appearances for towels w no luck CC scanner didn't work No ability to make change for s $20 for condiment purchase. Bed was squeaky No local television channels or guide

The hotel over booked us and we had to drive 2 hours to find a different hotel that had availability. The clerk at the time didn't even give us the time if day, just told us we don't have a room and that was it

Absolutely terrible and dirty all the amenities they promoted on the site like bar pool cable tv were not even in service or closed the whole time … no housekeepers so no one cleaned our room. Literally ONE towel in our room we asked for more they said they were out til the next day then they only gave us ONE more .. the sheets were dirty at check in asked to get them changed . They changed them but with sheets with stains on them .. asked a third time about the sheets and they proceeded to give me a 3rd set of stained sheets which they told me I had to put on myself because they didn’t have housekeeping that day … fire alarm was broken and had no batteries in it .. pool closed bar closed no cable tv . Stains on the carpet . Stains on the pillows .. staff was incompetent and I could bearly understand what they were trying to say .. tried to talk to a manager but no manager was on duty to authorize my refund so I had to dispute the charges with my credit card company as it was a breach of contract for services it was uninhabitable and a hazard to stay in .. I’m not a Karen and am usually pretty chill about stuff but man this was the absolute worst hotel I’ve ever stayed in and I’ve stayed in some sketchy ones those atleast had clean sheets to sleep on . Terrible 100 will not recommend stay anywhere else but here unless you don’t care about clean sheets and towels and everything I listed .i even took pics of everything .

The location wasn't bad.

Bed: King bed has plenty of room for 2 people, and was clean and soft. Staff: Excellent, helpful, and respectful. Amenities: TV, small fridge, soap, shampoo, conditioner, lotion, and makeup removal wipes. No hand soap or hand towel for the sink, which was odd. Service: Housekeeping never came to replace towels or remove trash, we had to do this ourselves. "Needs Service/Do Not Disturb" door handle signs were not provided. Location: Beautiful forested area. Walking distance from a pizza restaurant and a 7-Eleven, short driving distance from the Schaumburg convention center and other shops. Overall: Kinda disappointing. This place needs to step up its game.

Needs more towels and fresh breakfast options..

Staff are unfriendly. I got injured from a metal sticking out of the bed, though I reported, none reached out to check

One working ice machine on 5th floor. One elevator, no coffee in the lobby or breakfast room. Water was empty when I checked in. Check in slow for me and also my friend.

No instructions for tv. Spent most of night searching for channels that weren’t movies Only had 1 towel for 2 night stay Check in was very slow Breakfast was cold. No flame under chaffing dish.