Extended Stay America Suites Chicago Schaumburg I90

Staff is amazing, clean rooms

I mean it’s a hotel. It got the job done. Not well maintained. Woke up itchy with bites.

Worst experience ever property needs a maintenance. Stevie is not working. Everything is ripped off. Bad sheets are an unexpected small, bathroom unclean toilet paper cheapest material kitchen counter ripped, TV is super old not even work, price rate super high for this hotel. Never go back again.

Decent place good size room but the bed was awful, lumpy with a plastic liner over the mattress, my back couldn't take another night on it.

staff always help so shout of fem

Good

I cannot express how poor my experience was. I arrived around 10:30 pm on my check-in date. When I went to check in at the front desk, they informed me that my reservation had been cancelled. When I asked who cancelled it (I knew I hadn't!) the attendant at the desk kept telling me the "third party" (hotels.com) must have done it. I later confirmed with hotels.com that was not the case. But in the hotel's system it had been cancelled. And they had no rooms available. No warning, no advanced notice, nothing. So I was out of luck & they were no help in finding an alternative other that pointing me to another hotel next door to "try there". I had made my reservation almost a month in advance and paid IN FULL at the time of the reservation. The hotel said they couldn't give me a refund because according to their system my reservation was cancelled and there were no charges. My guess is that the hotel found someone who would pay more for my room (the rate I had paid was a good price) and so they cancelled my reservation and gave my room to someone who was paying more. My hotel bill for my 3 night stay in the area tripled vs what I had made my reservation for. Extended Stay America Suites Chicago Schaumburg I90 has permanently been scratched off my list of places I may stay in the future. And I may not stay in any Extended Stay America ever again. To hotels.com's credit, they were helpful in getting me a full refund.

When you enter the hotel u can smell its bad. Hotel hallway looks scary and dark. Room doesn't have toothpaste or any complementary stuff. Room is dusty. Aircon is good its cold. Refrigerator smells bad and dirty. Stuff the way they look at you is scary. Never comeback here.

Room was clearly smoked in and when I requested a different room, they were unable to do so as the hotel was fully booked.

Staff barely at counter. If you're okay with a place just to lay your head then go for it. Very old, unkept. No bugs is the only plus.

It’s okay for price-performance but there are some issues. Bed was uncomfortable because they’ve covered the mattress with something to make it waterproof, so the parts of your body in contact with the mattress while lying down get sweaty and feel hotter. Even though it wasn't visible to the naked eye, there was dampness in the room.

First room, I had there was no remote. She went to go get the remote. Only to realize that something was wrong with the TV. I asked for the check refrigerator it was hot and broken as well. Went to the next room the bathroom mirror dirty, room smelled old. . I had a drunk man in the hallway on my floor sitting a case of beer. They have a kitchen, but don’t supply you with anything for the kitchen. You had to go reset your door room key everyday. Their breakfast was coffee, tea, granola bars, oatmeal packs and muffin.

This is the worst hotel that I've ever been to. The first room that they gave us wasn't clean at all. The second

The broken air conditioner couldn't be adjusted to raise the temperature, and its plastic cover was broken and held together with tape. There was trash on the floor and the room smelled bad; the description says a queen bed, but the one in the room is a full-size bed.

The service was terrible. The room had an odor. It was not clean.

Great place rooms are clean area is safe the staff was excellent

The bed was uncomfortable you can feel the coils in that mattress.The room smelled like cigarettes. The neighbors were extremely loud. The door slamming was ridiculous the vents in the hallway must of not been working properly the hallways smelled really bad like food/ body odor.The front desk person did not have much to say besides do you need air fresheners. Finally we asked to get moved 2nd room was not bad but the mattress was the same. Great idea but it needs a lot of improvement.

Plastic sheets terrible bed

After that, I spoke with Mary from Expedia customer support, and she confirmed that she had coordinated with the front desk at ESA and was prepared to arrange a different hotel for us. However, after that conversation, there was no further communication from Expedia customer care, and I ultimately had to stay at ESA in a room with only a single bed. As a result, I had to sleep on the floor that night. I experienced body aches throughout the next day and was unable to properly enjoy our sightseeing activities on Sunday. Although I was provided with a double-bed room the following night, the overall experience caused significant inconvenience and discomfort for my family. I have had good experiences with Expedia in the past, but this booking experience was extremely disappointing. I kindly request that you look into this matter and review what went wrong. Thank you for your attention and support.

Front desk initially turned us away stating we didn't have a reservation