LiA Hotel

C

Passable

The rooms were as cute and nicely decorated as advertised. Very clean. The manager/hosts were making dinner when I checked in and it smelled delicious!

We ended up having to stay longer after my surgery at stanford and the owner went out of his way to help us stay in the same room. the hotel is VERY clean. All staff is very kind. Will be staying here again.

Room clean but I got problem with ac and i reported and they never checked ac did not work properly and i feel like they ignored my claim in the office

Bed was comfortable The room booked had a picture of a kitchen; no kitchen, no breakfast, refrig was Warm, sheet was stained, front desk was rude and when asked to talk to manager…. No one was available. Also ice machine broken.

The room was dusty they were stains on the sheets pillows . I had to make them change everything. I was very uncomfortable Hair on the towels I would never use that motel ever The room was dusty stains all over the be3

Exceptional

Love this place will come again

My favorite local place to stay. Staff and room are great

Clean, friendly and cozy

Very things Very good

Very convenient place to stay

The room and cleaners in itself was great BUT There was a HUGE issue with the male staff there not knowing about a charge on my account from there exact hotel and he himself couldn't even explain where it was coming from. He advised me to call my bank and I did. When calling my bank I let them know of such charges and that the staff could not explain where that charge was coming from apart from the hotel and deposit staying there was an extra $50 charge that I was unaware of. When going to the front desk again to notify the staff member that had told me to call my bank he didn't really like that my bank in fact let him know that there was such charge on my account and he let him know that if the charge didn't come off and investigation would be started for a dispute He then told me to wait a day or two to see if the charges went through or not because he personally couldn't do anything about it which was odd because he was the supposed manager. waited later that night and I did in fact see that the charge was taken out of my account apart from the hotel state I went through the reviews I truly dislike that I didn't go through the reviews and I usually do and I seen that I was not the only one that has been going through this of anonymous charges that they cannot even explain themselves to me this is very very shady business because of the fact that we give these people are trusted information when it comes to our credit cards our name and IDs and they are doing some sort of shady business without our knowledge. I don't understand how booking.com still has this hotel listed as a service provider for hotels I would never in my life recommend this hotel to anyone as it being my first experience here it was terrible BOOKING PLEASE DO SOMETHING ABOUT THIS AND INVESTIGATE INTO THEIR REVIEWS. I AM NOT THE ONLY ONE WITH SUCH CHARGERS FROM THE HOTEL AND THEY TRY TO HAVE A SORRY EXCUSE AS TO WHY THEY HAVE SUCH CHARGE!

But seaside from what i would advise them to do and clean the floor. Was a 10/10 spot for the price and would 100 percent stay again when i need it location wise. Staff was very friendly, the bed was comfy, and the shower was good.

Exceptional

The pics of this "motel" do not show reality. This is a semi renavated motel. Not even close to a 300/night room. I was embarrassed when I brought my guest there. The AC worked horrible. Had to borrow a fan from the owners unit. guess they were kind enough for that. No, will not recommend or stay again.

The hotel was okay. However, upon check-in, the staff weren't very friendly. I understand they were dealing with another guest issue but I wasn't greeted at all and while being checked in, the lady only asked for my ID and card, and that was about all that was said to me. I requested maid service the next day and was gone most of the afternoon, upon returning, no one had cleaned the room or replaced towels. Normally, I don't complain but the unfriendly environment upon check in and lack luster service, just felt others should know what to expect.

I can’t believe how wonderful this room was that I had here. It was quiet cool the bed was comfortable. The TV was crystal. Clear plenty of closet. Space I was more than impressed and in fact, I just booked another room for tonight. Thank you LIA HOTEL‼️

I picked it because it looked nice (from their online pics), the reviews were OK, and it was slightly more expensive than other comps in the area. I stayed three nights. No housekeeping. Had to go to the office to get more Kurig K-Cups and didn't get/wasn't asked, so I also needed cups!! So went a couple of days without coffee - one of the few amenities in the room! There was an article of clothing hanging in the closet, and the entire closet smelled like something had died in there. So, I lived out of my suitcase for a few days. They had also turned a small dining room (closet, really) into a very large work environment. The wifi was spotty, which made it hard to do Zoom client calls. Overall, the stay was fine. Nice people. Not sure they get the full hospitality level of service. Not sure I'll be back.