Sonesta ES Suites San Antonio Northwest - Medical Center

Suites are nice w plenty of room

Dirty and old property. Everything is broken.

Beds are soft but you get for what you pay for.... Kids running around til 2am, room was hot, staff didn't allow people to check in til 4pm so that caused the lobby to get crowded

There are those terrible small roaches.

First encounter, front desk lady overcharged me. Room was already paid through expedia and she charged me 2 days, when I asked about why I was being charged she says room had not been paid, then realizes it had, she cancels it and then tries charging my card the $100 my account ends up being flagged as fraud and I am I a unable to use my card our entire stay while in SA. Upon entering the room, looked nice. After unloading, we noticed small roaches all around the sink/coffee area. Later we saw them in the living area behind the chair. We used the microwave later in the evening where again...larger roaches were in there. Roaches crawling across the bedroom ceiling. My granddaughter walked around and later we noticed her feet were black! We went to the tub to wash her feet and for some reason absolutely NO cold water came from the faucet. The water was scorching hot! I took a shower later in the evening without feeling any cold water coming out that way either. We had to let the water set there a good 30 minutes for the little ones to be able to bathe. Carpets feel super sticky when walking barefoot. There was a note pool was getting cleaned when we arrived Wednesday at check in and was told it would be open Thursday and it was not...it was closed all day Thursday as well. Husband enjoyed breakfast. (It wont allow to to post video of roaches on ceiling)

I've stayed here for a few years when I visit my brother who lives a stone's throw from the hotel. My room didn't have a working tv, so they gave me another room. The 2nd room the door would not open and they couldn't open it. The third room the thermostadt would not lower, so someone had to be sent to fix it, he was very nice. I'm not a fussy guest but the staff was literally annoyed with me. When I got home my credit card had been used in Turkey fraudulently. I can't say it was the hotel but I barely used it anywhere else. I will probably stay elsewhere the next time I visit my brother in San Antonio.

Convenience to purpose of visit

No hot water. Kitchenette was

Cons: furniture is old, restroom running water and saw several roaches inside room. I complained n staff helped.

This hotel is great for families and lots of room amenities.

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Room barely clean. Blood smeared on closet door, roaches, gnats.

The deposit really has to change to being abel to pay cash, because the room was already paid 5 weeks in advance and to be abel to get your deposit right away would be good.

The breakfast was good and also the location There where bugs at out room, also smells like humidity and the “crib” for our baby was broken

Nice, clean, & quiet! N/A

The property location was great. It was absolutely disgusting. We didn’t even stay the second night due to blood stains on one of the restroom doors. The ceiling had mold and evident water damage. The restrooms doors didn’t close. It was super disappointing.

Great stay! We arrived on a Friday and left Sunday morning. We booked a queen suite and it was just the right amount of space for 2 of us. Would highly recommend this property if you are wanting to stay away from downtown and don’t want to break the bank. The hotel was very clean and staff at the front desk were helpful. Breakfast was great and a lot of seating. Over all 10/10

Such a nice room. There's a small stove top, dishes, and more for your visit. The rooms are nice. Beds are comfy. Love this place.

Pool was very nice

The overall place was great, clean. Staff was nice, apologetic/empathic. Beds were super comfy. I would be back to this location because I like the 2 room suites that accomodate for my whole family to stay in one room but also separately for personal space. They did serve the SAME breakfast twice in a row, which was disappointing. There was no remote in the second bedroom. When we walked in (an hour AFTER our guaranteed check in time) there were no sheets on the bed, no towels, and no shower curtain in one of the bathrooms. The fridge was unplugged, and it made a terrible racket when we first turned it on. The staff did bring sheets and made the beds but with no comforters. So we had to call down again for comforters. Then we had to call down a 3rd time for the fridge situation. All this, and come to realize halfway through when I sat down to actually look at our reservation, we had booked for a queen bed and a king bed, but we got a full/queen in one room and two full in the other room----which would have cost us LESS money than I paid for. After my dad checked us out, I see they charged me ANOTHER $88 and was not given a receipt as to why!