Quality Inn & Suites I-35 near Frost Bank Center

Hotel. They don’t clean your room while you are there does not matter how many days. No new towels or toilet papers if you don’t ask or go get it… a lot of bugs

The only good thing was location and the nightshirt girl that was at the check in

This place has cockroachs. The beds had hair in the sheets, the bathroom was NOT clean. The floor had food in the carpet. There was a horrific smell in the rooms (we reserved 2 rooms). We were in there 15 minutes and decided to go someplace else. They wouldn't refund our money. I will be contacting the health department, the BBB and my lawyer.

Room was dirty and the towels were stained red. Chairs were also stained and all the hallway A/C units were unplugged.

I appreciates the kindness of the young lady at the front desk, unfortunately, she's not management and whatever whoever is managing this property is doing poorly. The king suite was a decent size so that we appreciated. The pool was under maintenance , which is not noted when making a reservation, the breakfast is not as shown in pictures it was very poor quality and only a few options, hallways were extremely hot, the vending machines did not work properly and none of them had water available.

Bad

Exceptional

Carpet had questionable stains, trash can had poop all over it. Looks like they slapped paint over moldy walls and called it a day. Also no fire detectors In The rooms!

Overall pleasant.

Exceptional

The room was clean but you can tell this is a old building the carpets were ripped and stained and the flooring in the bathroom was lifting the pool is not open we were really looking forward to that and if you vape you have to go outside no vaping in the room I thought that was different I get cigarettes other then that not bad for a last minute hotel.

Ok

Dirty room and sheets, microwave and coffee machine was broken. Pool was broken. Overall not worth the cheap rate.

I believe that you have to request housekeeping a day before. That's the only thing that would make this four versus five stars and it makes sense because I think they are kind of short staffed which is good when there is not a event but when there's an event housekeeping needs another person. The rooms are always clean initially and they clean them when you leave but you have to request housekeeping when you're staying more than one day.

Close to Fort Sam Houston, reason for booking. Had a King suite; liked the price for layout everything was out dated, remotes to both tvs didnt work, every other channel was audio only, returned to room next day, no housekeeping, room 116 located by outside door that constantly was slammed shut making walls and door shake in room. Door and lock didnt feel secure and safe. Pool was open then closed for maintenance during entire stay with nothing done to pool, small black bugs on everything and the access took me on the backside that didn't feel the safest.

It was a clean place. They had breakfast. Nice big room..

Poor

The doors to the stairs kept being left open using the rug by the entrance, my first night a random man was sleeping on the stairs at 4:30am, the stairs AC was off at all times with 90 degree weather, carpet it’s not being clean in who knows how long, shower needs better cleaning. I did not feel safe and I was there in Texas for my sons Air Force graduation

Very poor

Breakfast was not great but adequate for the price I paid.