La Quinta Inn by Wyndham San Antonio Lackland

People in the pool all night. Door was broke at the bottom so got all kinds of bugs ( roaches, knats). No internet service.Please don’t go by the pictures they are miss leading. No families should have to go through what my family had to endure for 2 days. So disappointed.

Didn't get the room that was reserved. This will be the last time I give my business to La Quinta. Small shower area. Look like someone spit chewing tobacco on the upper corner of the door by the hinges. Arrived at check in time 3pm room was already taken. It was a handicap room. That's it for us.

Good place for a quick pit stop!

.

The room was excellent except for the size of the shower. The outside looks rundown and bad. The room was super nice and totally remodeled.

It is what it is. I wanted a place as close as possible to the AF base and this is what I got. It’s not a hotel, it’s a motel where your door opens directly to the outside. I will say the room and bed were clean and well kept. The shower was extremely small and you can’t adjust the shower head. There was no TV. The tv turned on, it’s just there was no cable, not even basic antenna channels. The AC worked fine and the room was kept cool. So I guess for the money and being located right next to the base it served its purpose. I didn’t have to spend much time in the room at all, being at Lackland most of the time. As far as needing a place to sleep this motel served its proper function. However, the overall exterior of the place was an absolute dump. The pool, and not that I was expecting to enjoy a pool at the La Quinta Inn, was a total swampish s***hole. It made for a festival of mosquitoes and bugs.

The room smelled musty and moldy when we got there, so much so that we had to go out and buy things to make it smell better. At breakfast, when I went to get juice for my niece I looked under and saw thick residue which I thought was just from the juice drying to one side after so many uses. I wiped it with a napkin to be sure and discovered that not only was it thick dried on residue, there was also mold in the spout. I reported it immediately and the man on duty took the spouts off and said he’d get the cleaning crew to clean it. Lastly, but certainly not least, there was a dead cricket (or cricket like bug) next to the tub with dust covering it.

Bad

I honestly cant say anything other than the distance from Lackland AFB was perfect. There were bugs everywhere in the room. Roaches on the towels and I ended up having these tiny white bugs all over my clothes. Very dissatisfied with the cleanliness and upkeep. My bed had hair and cobwebs around the frame, and the sink in the bathroom was nearly falling off the wallm

None. The room is dirty; yeah, the sheets are clean, but the rest is filthy. The housekeeper isn't doing the job very well.

Very good

Good

The room it was terrible.

I like the young lady running front desk very good customer service she was nice Took forever for staff to come out and check me in . The rooms look like they are falling apart there seems to be mold on the baseboards there is no fire alarm in room the parking lot had these of bumps there is chucks of cement missing on walk way and I twist my ankle and hurt my knee really bad considering I have a metal knee it was not ideal . There wasn't enough waffle mix no creamer for coffee and people smoking illegal substance just a few feet from our room the coffee pot was dirty

Heated pool Roaches , roaches, roaches, the place was infested and also our room was soo dirty there was someone’s hair all over and the floors were sticky and black! Never again!!

Exceptional

can you please reimburse me the second night I just stayed the first day the hotel was horrible old dirty bad smell in the room lacking in every aspect need to renew the hotel a lot of drug addicts stay in that hotel is very scary

Everything. The hotel was extremely hard to find. The cleanliness was not there and staff was very dismissive.

Bad

Location to Lackland AFB. Rooms are not cleaned. Cockroaches are crawling around. Previous occupants left eyelashes stuck in the bathroom shower curtain. Molds in the bathroom. We have photo evidence. Request of refund of remaining days not used was declined.