Homewood Suites by Hilton San Antonio Riverwalk/Downtown

Our hotel room AC was set to 68 and the temp wouldn’t move from 82. It was so hot and uncomfortable. Valet parking was ridiculous. We texted the number to have our car ready and they lied saying our car had been up waiting for us but we never came so they took it back but we never saw it. They said it was waiting for an hour… we had only texted 20mins ago. From frying in our room to frying outside waiting for our car. I’m not happy.

The valet is almost a requirement if you plan to a) leave the hotel and come back as their parking covers flexibility. If not, the City Garage is less, but they charge you every time you come in and out.

by the river walking distance to everything.

The hotel is need of repair and updating. The staff is top notch and we're very helpful! The gym is tiny. The charge for parking is insane.

Other than having to pay for valet parking, loved everything else. Rooms are huge, next to Riverwalk

Room was huge

Great place to stay with access to River Walk.

Clean, spacious rooms! Breakfast was decent but not the best. Pool was down the whole visit but it wasn’t much of a pool anyway, very small!

We had four occupants in a 2 Queen bed bedroom.. There was only a 1/4 of a roll of toilet paper in the bathroom upon arrival with no backup stock and only Three towels and two washcloths in the bathroom and again with no backup stock... We had to go get our own supply of toilet paper and then when asking for more towels the front desk told us that they had some at the front desk at which time I stated they need to bring towels to the room to accommodate their guest and it took so long, we still ended up having to walk down and get them. No dish soap on the kitchen sink to wash up a few dishes that was too minimal to put in the dishwasher and the only trash can which was against the wall in the living room/ kitchen/dining room had no trash bag liners. Only one of the staff during our 4-day stay was halfway accommodable and it's probably not somewhere I would return for a stay.

Na

-The location is good, but does require a bit of a walk to get to the bustling part of the riverwalk. -Price is good for downtown -Breakfast was good, but ends at 9:30, which is a bit early for some -You can check in early for an additional $50, if room service can accommodate -The view was nice Negatives: -The sink in the room constantly leaked -There is no ice machine on the property -The pool is small and was very cloudy/green (there isn’t a bathroom near the pool, so that is likely why) -The pillows are either lumpy or extremely flat, either way they need to be replaced -The bedding is lacking, there isn’t really a comforter just an itchy, thin blanket, so bring your own. -Valet is pricey and the text to let them know you need your vehicle didn’t always work -Getting in and out of the hotel is a bit tricky for those who can’t use stairs -The TV is not a smart tv and only offered about 59 channels, of which only 20 or so actually worked. I would bring an HDMI cable and a device to connect to the TV so that you can watch something -There is a pull out sofa, but super uncomfortable, as expected

Location was convenient it was clean it had good amenities N/A

The room was not clean and there were cockroaches in the dishwasher. We informed the front desk and they moved us to the 10th floor, which is the top floor. There we would find that the plumbing did not work properly so we had to call Maintenance. After Maintenance had left, we discovered that the air-conditioning was also not working and it was a nice warm 94° day. After two nights of not sleeping well in the heat, we decided to leave. We still had one additional night booked but told her there would be no refund due to company policy and that we had booked through a third party. I would not recommend this particular Hilton. All of the others we have stayed at seem to be quite nice. Not sure which individual owns this one, but it needs a lot of attention.

Great location. Almost everything are within a walking distance, 15-20mins max. The rooms are a suite so it is spacious. Breakfast is also included.

Room was excellent, staff was helpful and kind. Only complaint is are that the breakfast was exactly the same for our 4 night stay.

The room stunk , they attempted to spray with air fresheners but didn’t help.

The only downside to the property is that the parking is 100% valet, but the valets were very good and attentive, I typically would request my vehicle when in my room and by the time I got downstairs my vehicle was being pulled up.

We had a wonderful stay at this hotel this past week. The staff was courteous and helpful. We had an A/C issue when we first arrived, and they sent someone to fix it that same day. We enjoyed the location and the room was very clean and comfortable. We would recommend this hotel to anyone looking to stay at a nice hotel on the Riverwalk in San Antonio.

We took a family trip to Dan Antonio. The hotel is located only a couple blocks from the riverwalk restaurant district. The hotel was very accommodating. My daughter lived the rooftop pool. The downside was the $56 a night for parking but there are other options close by that are less than half of that a night.

The location was good and convenient for our needs. The front desk person seemed concerned and did what she could do from the front desk, as she stated she had no one to address our concerns. The valet personnel were really helpful, courteous and prompt.