Holiday Inn Hotel and Suites Richmond West End by IHG

Served our needs perfectly at there was nothing to complain about. The staff was very helpful and the beds very comfortable.

Missed my stay

Clean room

Clean room

Went down for breakfast this morning and lady walked out and said, “we will be open in a few minutes. Sign says, 6:30 am but floor had just been mopped and was wet. It was 6:30. No one in there. No coffee stand so fixed a cup of decaf in the room. Didn’t really want decaf…..checked out and went out to breakfast……

I checked in and the air conditioner wasn’t working. I talked to the front desk they had it fixed. Then an hour later it wasn’t working. They fixed it again. Then it was making a lot of noise. They came up again. It was non stop problems all weekend.

Management and staff made this a horrible experience

Great experience for out of town guest.

Every one was great and the food was delicious

We stayed just for a quick night on our way home. The rooms are large and clean & comfortable. Only interacted with one staff and she was very nice. I would stay again if in the area

Very clean, would stay again.

Location and friendly staff Bathroom was dirty and drain in bathroom floor didnt work well allowed water to flood into hallway from shower. We didnt ask to be placed in a handicapped room but we were ans they didnt inform us about any of thr nuances of the room that were different. Like the window shades being electronic or thr drain malfunction in the bathroom. We found used washcloths ams towels still in thr shower when we arrived

Superb

It was very clean and the staff was very helpful and knowledgeable of the surrounding area

The food you

Good breakfast, nice staff and clean rooms! Location was next to a busy restaurant/ bar which was a little loud but overall a good place to stay!

Breakfast not complementary. Air conditioner needed repair and was very noisy.

Hotel was very friendly, and staff was super helpful

Check in took at least 10 min.

I highly recommend this hotel! The people were all very helpful and welcoming. The front desk staff remembered me and my room number when I asked for something during my stay. Everything looks new and nicely decorated. I really liked the design of the room, especially the wall hooks in the main room and bathroom which were so helpful. The pool and outdoor lounge area were very nice. The only negative was that the signal/reception on the TV glitched a lot. It was probably a quick fix, but I didn’t take the time to call for it to be adjusted.