Extended Stay America Suites North Chesterfield Arboretum

very clean and quiet place.

The first room we were given did not have working AC and was around 95 degrees when we checked in. There were hair clippers in the bathroom and hair in the bathtub. We were able to switch rooms after we assured the front desk we did not use anything in the room, despite the room being dirty prior to our arrival. The second room was better but the mattress on the fold out bed was visibly stained brown and the hotel rooms are in dire need of updating. The entire building smells of marijuana and our room had a stale cigarette smell. The hallways smell like animal urine and smoke. Other hotel guests openly smoke marijuana directly in front of the entrance. There are no amenities to speak of other than the grab and go breakfast counter which we did not use.

Rooms were not clean. There were no utensils in Kitchen. Overall it was bad bad experience. I checked out a day before because i didn't want to stay there.

I loved my stay

Staff was respectful, room cleanliness is bad

Very mid location. It did what it needed to do but nothing more.

Disappointing. Smaller room than expected, had to ask for things like plates and silverware, plus the coffee maker - they didn’t offer Keurig. Breakfast consisted of coffee and 2 packages of very basic packaged food. No automatic doors at the entry and with my wife in a wheelchair, getting through the 2 sets of entry doors was a pain and then likewise for the luggage cart. The place needs a major updating. It would also appear that they have some sort of government housing contract.

Kinda gross tbh. Pillows smelled of cigarettes, drippy ceiling, dirty shower floor, too expensive. Wouldn’t recommend

Parking

Staff helpful Clean could be much better Facilities need updating

The property was run down and the room was dirty. Disgusting bathroom. No turn down service. I had to go get clean towels from the desk and the guy expected me to bring him the dirty towels myself. Terrible service. Will never stay here again.

Remodel it. Get professional workers, Clean it up this hotel for this area some the customers feel confident. It smelled awful. It was dirty. Blood spots on the so called comforter. I had to clean the bathroom with cleaning items I purchased.

Period and pee stains on mattresses, The hotel stinks is moldy is mildew, it was a spider in my towel, the government shelters homeless people and they hangout all day n night, microwave, sink shower tub moldy, rusty dirty, hair in shower , dirt all over sink, carpet is wet all over, visible signs of water damage, saw a roach, it was so nasty I could not baby sit my grand child because we all became sick from the mildew, I felt unclean trying to take a shower, no soap or anything provide, breakfast was a insulting joke

The parking lot and outside areas were well kept. The check in prices was slow due to malfunctioning electronics. The bathroom was not clean. There was hair on the toilet lid and in the shower as well as what appeared to be a blood clot on the shower curtain. I would not recommend this establishment.

The hotel was a dump, it smelled, and it was dirty. The shower was filthy. A used wash cloth was in the shower. The bathroom floor was warped and peeling away from the tub.

This property is in need of room upgrades. Older property. Not as clean as other properties I've stayed at in the same area. Won't stay there again.

Clean, spacious suite with a fully equipped kitchenette and comfy bed. Staff were helpful and check-in was smooth. It’s basic but well-maintained and quiet—great value for a longer stay.

Good location

The room smelled musty . They tried to cover it up with cleaning supplies.. the shower didnt work at all. They didnt have a coffee maker available nor much of the dish pack. The continental breakfast was packets of oatmeal , a blue berry muffin or energy bar. Coffee and juice. Not much choice of anything on limited to 2 items. Phone was unplugged and couldn't find where the phone jack even was. Very outdated. Will not stay there again nor recommend it.

The building and the room were old, run down, dirty and the whole place smelled like stale cigarette smoke.