Extended Stay America Suites Richmond Hilltop Mall

Staff was great!

Everything was very good

Staff clean room parking everything

The lil kitchen was a plus and bed was comfortable The showerhead was broken and again didn’t get the utensils I needed

The breakfast

Staff were friendly. Room was clean. Location was convenient. Needs more television channels

2nd floor hallway smells like burnt food had very bad water pressure could barely take

Location of breakfast was next to check out, but no space to sit down. Breakfast was sparse with grab and go. No hot breakfast except for coffee, tea, and packages of hot chocolate. Not truly a real breakfast. I was hopping for hot toast or muffin, and orange juice. No hot breakfast with a place to sit down. They didn’t have a hot water kettle or a toaster available if I wanted to eat breakfast in my room.

Great staff

Staff members did a great job

Exceptional

The pillows and the bed The tub the bathroom was dirty , the toilet b was dirty, the toilet overflowed we had to switch rooms, they did not provide breakfast

Exceptional

Staff is the best

I loved the staff very helpful!!

Receptionists. Cost. Kitchen

Breakfast was short in other words. Didn't have much to choose from but a couple of bags of instant oatmeal and muffins which didn't taste that great. At least they had something to eat there. But it was like they got it from the nearest food pantry and put up them up for grabs. Why can't they have some things like at least eggs or hard boiled eggs or some coffee? Laid out different cups of coffee with tea so you don't have to go to your room and find out and start doing it all up there if you don't want to. It's just like grab-and-go like on your way out of the hotel and to get in your car and get on the road again. That's what that's what it would be for. It's no breakfast. Well could have been better is if you guys would have sold some frozen TV dinners I guess and some decent ones.

Amanda at the front desk was lovely! 1. "Full kitchen" with no cookware, plates, silverware. You have to get that at the desk. 2. Room reeked of cologne. Front desk said it was airfreshner. It gave me a headache. 3. Took a shower, no blow dryer in the room. You guessed it, I had to go to the front desk. 4. Room was OLD. TV was uncomfortably low. 5. Entire parking lot and elevator smelled like weed. 6. Rough looking and rude men coming in and out late at night. 7. Oh, and no coffee maker but full size fridge? 8. Bed was like a wood plank. And the reason they told me that everything was kept at the front desk was because people stole things in the room. You literally have to check them out like you are a child.

Very good

Very good