SureStay Plus Hotel by Best Western Reno Airport

Good stay, clean and well maintained. Was able to get a room last minute.

I didn't realize the room I signed up for was pet friendly. Hotel was booked so no other rooms available. It really smelled. The room was really old and dated. The dog bed in the room was really used and looked filthy.

Great price for a quick stay after a long flight. Staff was fantastic! Property was dated, but clean.

This place is in desperate need of updating! We waited around 2 hours for our room to get ready and then we were sent up the elevator with no directions to our room. As it turns out the additional elevator was out of order so we were made to use the only operating one.

Room was very clean and quiet. We had a dog friendly room and motel provided a dog bed, bowls, treats, etc. This is second time we have stayed here and both times have been positive.

But no continental breakfast. Bummer

super clean fresh bed and they staff respected the do not disturb sign haha

The room was clean and our dog was allowed to stay at this place. Parking was sufficient and the staff was helpful.

Elevator was broken…what else. Was told the 3rd floor had a history of flood/water damage, they thought it was fixed!? Was told we were going to get a refund via expedia, followed the process but was told that hotel management refused the refund. The clerk Yami was helpful and management called in AM to confirm we were getting a refund through expedia but nope! Wife called 3 more times after denial only to be ghosted. Ive rented hundreds of rooms in my lifetime and this was by far the worst experience!

Had to call multiple times to get shuttle pick up. Drop off went smoothly, and that was way more important. Room was clean and comfortable

Close to airport, but construction is horrible.

Great location and very friendly ans helpful staff. Property was clean and contained 2 dining options. Free shuttle to airport as well.

Q

Absolutely love this place. The grounds are beautifully mature, the parking lot conveniently wraps around the property, 3 floors with elevators and stairs always a short walk, 24 hr front desk with snack room, staff is friendly and helpful, and the spinach paneer at Lemon and Lime is the best I’ve ever had.

Comfortable rooms. Nice staff.

Large hotel that is pet friendly. Room was adequate.

Only complaint I had was as that the toilet was too low.

Ended up switching hotels because the mattresses had bugs

I usually stay at the Aloft or the Hyatt, but this is just as accessible and quite a bit cheaper. The shuttle leaves on call, so you’re not waiting for it

I feel it should be ok to leave the dog alone in a pet carrier, safe and contained.