Hilton Garden Inn Pomona Chino

Overall the hotel was fine, however, the freeway side is extremely noisy. I would only stay here again if I receive a room on the opposite side of the hotel.

Filthy room. Beautiful, newer, hotel but room poorly maintained. My feet were black from walking around the room, every time I turned on the bathroom water a very strong stench of sewer came up, toilet had been not cleaned and there were pubes on the seat and poop marks inside the bowl, pillows were horribly old and beat up, plus not enough of them, took hours to figure out how to use the television. Even from maintenance. Bad was hard. You'd think a lovely hotel would be their first investment for sleep quality. Its not in a relaxing area, shopping center and houses and the freeway. I believe its utilized by alot of working travelers. It was 90 out and for some reason there was heat blasting in the hallway, which kept the rooms warm and the air in the room was horrible! I didnt get a wink of sleep.

Very welcoming staff. The room and the hotel itself were very clean. There was plenty of do. I also believed it was a great place to rest. 10\10 from me!

Beautiful location just our room was on the side of the freeway and to much noise

Most staff were exceptional. Like Miriam for example. She was running the bar and restaurant when we were there and was so pleasant and so accommodating! On the other hand, Elena at the front desk could barely be bothered while we're checking in. No smile, no welcome. Maybe she was having a bad day. I tried making small talk but it was no use. She looked at us like we didnt belong there. It just wasn't the welcome I'm accustomed to when I stay at various locations for business. But perhaps she was having a bad day. She kept looking at her phone.

I was greeted very politely and the hotel seems top notch!!

A very comfortable and well-maintained hotel. Lovely staff. Spacious room. Would absolutely stay again. (Only hitch was the bed could have been newer...this one was past its prime, but not uncomfortable. Just a little worn for a property this nice.)

The hotel is at the end of a cul-de-sac and the parking was free and safe! This is definitely a hotel I would return to!

We booked 3 rooms because we were a party of 8 and guest services said we could have our rooms together on same floor and when the other 4 people checked in we had to get different rooms on different floors.

That being said, the facility is clean. The made to order breakfast was very nice.

The mattress was broken down (I assume from people sitting on the edge) on the side closest to the bathroom which made the bed VERY uncomfortable, I even tried sleeping in the middle but I would roll to the side. Other than the subpar bed, the lifting bathroom tile, the room was comfortable, clean, and plenty big.

This was a great place--great staff, spacious rooms, clean and kept up, conveniently located, etc. The restaurant was out of a few items, and the menu should add a good option for vegetarians (and/or vegans). That said, the staff made me a meal from scratch that was absolutely delicious! Thank you!

Coffee machine didn’t work

Excellent

Friendly staff, and very much accommodating to our travel needs. Knowledgeable of local area for cuisine, and adventure. 10 out of 10.

Very friendly staff!

There is maintenance issues , saw lightbulbs out, two doors in our room were broken

Very nice hotel and staff.

Breakfast was fresh, parking was safe and easy access, room was clean.

A very nice and up to date property.