Courtyard by Marriott Dallas Plano Parkway at Preston Road

I stayed in a king size room that was nothing short of disgusting, there was pet hair and very visible stains all over the love seat and chairs which I'm allergic to, and it got all over my clothes. There was hair on the shower doors and what looked like remnants of the last guests shower products on the wall inside the shower.. walking around in socks was not an option because the floor was dirty and both the bathroom and the carpet smelled musty and unclean.. the ice machine was leaking and looked like it hadn't been cleaned in years.. the front desk offered me food from their bistro as a resolution to the issues of which I declined. At my checkout I spoke with staff who promised to refund half off one nights stay and was supposed to check to see if I could be refunded for a full night's stay, claimed they would email me to advise, never got an email or heard from anyone and they charged me full price for my stay. It was the worst experience I have ever had and I will never stay there again. If you appreciate cleanliness and respect for the money you spend I would suggest you never stay there either. I am extremely disappointed with the insincerity of the staff. I literally had to go buy Clorox wipes to wipe down the room since I didn't have time to change it being on a tight schedule..

Great place to stay. Thank you.

Safe area

My room was not cleaned properly as there was dried up throw up in the floor. The air conditioning worked when it wanted to. The place just looked dingy. Good thing is the bistro onsite but it was closed on Friday and Saturday for whatever reason.

No available free morning coffee in the lobby. No free breakfast.

Amazing and helpful staff

Good

Very good

We loved the breakfast.

The bed was very uncomfortable. Other than that it was good

Clean room , comfortable bed, great air conditioner

Exceptional

One of the biggest issues was the breakfast situation. When we booked the room through Expedia, it appeared that breakfast was included. However, when we arrived at the hotel, we were told that breakfast was not included and that we would have to pay extra if we wanted it. The staff didn’t try to clarify the confusion or offer any solution, which was frustrating after relying on what was shown during booking. Another surprise was being charged extra for a third person in the room. This was never clearly mentioned when we made the reservation on Expedia, so it felt like an unexpected add-on once we were already at the hotel. Overall, between the rude service, the confusion about breakfast, and the unexpected extra charge for a third guest, the stay was disappointing. I expected a much better experience from a Marriott property.

The "store" had 16 different types of beer to purchase and no wine or other cocktails-in-a-can. Sixteen beer options? Really? I was under the impression that there was a complimentary continental breakfast. Not so!

The A/C in the room was very good. Staff were wonderful!

Courteous, helpful staff. Very clean room overlooking the pool and outdoor lounging areas. Extremely quiet hotel! Will stay there again😁

Our four-night stay was comfortable, with the room being cleaned twice. The staff was incredibly polite, and the free parking was a bonus. Nice location with plenty of food and dining options nearby.

I like that it was so closed to everything and the staff are very friendly and accommodating. The positioning of the bed to the TV, was uncomfortable to watch. The room was also very small.

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Good