The Westin Phoenix Downtown

Excellent and accommodating staff!

In addition, the associate that was helping with my luggage (also standing at the counter for over an hour) decided several times to chime in with his explanation of why I was being charged $279 for an extra day. I was extremely exhausted but I maintained a positive outlook & stayed polite. I will NEVER stay at The Westin, or any Westin hotel. They do not let food deliveries be dropped off at your room (only their room service/hotel restaurant can be delivered. Nor will a hotel associate bring the food up. I have breathing issues and severe knee pain, so having to walk through long winding corridors to get to the lobby is a terrible inconvenience. They were willing to charge me to bring my food up to my room. I was charged three times for the accommodation. I could continue with more issues, such as: not getting awarded my Bonvoy points though I am an elite VIP Bonvoy member, not receiving a receipt …

The carpet on floor coming up tripped on it few times and the shower handle was broken

Exceptional

Exceptional

The aroma stuck with me. Amazingly fresh! From front door to the hallways, in the elevator and in the hallways to the 14th floor. Rooms very well kept. Over all Consistency!!! Would like to see a more of a convenient store on location or more selections. I like the vending machine, but that was very pricey for small quantities.

Everything was great other than the fact that I informed that I would be arriving at 2. My room was not ready upon arriving at 3 (due to traffic). I was not given my room until 5. I had to rush to get ready for the plans I had. The bath tub didn’t drain properly so I was standing in my own filth as I showered. Pretty disappointing for a Marriot.

Comfortable room and bed! The view from the corner suite was amazing and the bathtub was Devine ! Access to the club floor was great for breakfast and snacks during the day and into the evening! Great staff, friendly and helpful! Didn't realize there wasn't much to do in the downtown core and didn't rent a car! We were only there for a few days to see 'RAYE' in concert! We also used the pool (very shallow, but nice to have somewhere to cool off!)

The staff especially Sydney and Wesley are absolutely horrible. I had no Internet and they suggested that I called their Internet service provider as if it was my job to fix the Hotel Internet.

Room nice

Clean expansive room with great city views. Luxurious bed and linens makes a great night’s sleep. Loved the robe and the rest of the amenities. Highly recommend.

clean, kind staff and good amenities

Excellent place to stay. Love every bit of it.

Bathroom towels have bad smells. Hidden fees everywhere. A daily $30 “destination fee” is auto-charged and what you get is a $15 discount on food & beverage if you choose to dinning at hotel. This fee is not showing on the daily room rates and you only know it at check-out, when the bill was already made. The front desk would then tell you that they have “briefly explained” this policy and you need to “listen carefully, don’t accept everything without knowing, and when I asked “ so are you implying that I did get a chance to decline this fee when I checked in?” They gave me the look and said “no” This is ridiculous. Avoid this hotel if you travel!

1. I will put my hand on a bible and swear that the thermostat is probably motion activated and while you're sleeping, since there's no motion, my 68 degree sleep was disrupted by a hot room. You don't see this on the dial, but you also no longer hear the AC working. 2. I had no hot water in the shower. They fixed it, but then next day there was no hot water again. I complained and they comped my room one night but this doesn't make up for lack of sleep and shower and being my best for my conference.

Exceptional

Thanks for taking care of us on our anniversary!

There were around 10 or 12 preteen girls inside and no adults. They were loud, had food spread all over and attached to the only computer.

Everything was great

Nice cozy spot nestled in downtown. Onsite dining is spectacular, the Chef did not miss. Rooms are well kept.