La Quinta Inn & Suites by Wyndham Phoenix West / Glendale

I stopped by after arriving to get the status of our reserved room and wa greeted warmly and told our room would be ready at 1pm. When we came back around 3pm, we were asked how did we book and when my name was finally entered was told that thr room wasn't ready. When I asked when and that it was assessable, I was told there isn't one available even though I had reserved one. I asked to speak to a manager and it appeared to be maid who told me that the reason my room wasn't available was my credit card was denied even though I hadn't given my card. I told them that since my reserved room was probably given to some one else to cancel my 3 day stay and went to another hotel. My credit card was used my entire trip without any issues. I have used La Qunita for many years without any issues and had always enjoyed our stays.

Seems like the employees are still learning to check-in process or the system was not working because it took more than 30 minutes to get a room key. The room was never cleaned(I stayed 2 days), towels never replenished. Cleanliness in the rooms and outside in the lobby was great. Employees are professional and very apologetic for wait time. I would stay here if I needed to for a day but I have had better experiences at other local hotels in the area.

Great service! The rooms were clean and beds very comfortable

Passable

Location. Cleanliness Parking was challenging due to 2 busses taking alot of the parking

Superb

Exceptional

Exceptional

The room was very clean. Breakfast was good. Staff wasn’t very welcoming or helpful. She seemed very overwhelmed and just handed us our key cards and didn’t provide us with any information.

The girls at the front did ana amazing job.

Exceptional

Don't stay here, the room was dirty ( crumbs all over the carpet, drinks stain on tables, night stands) the person that checked me in was not nice at all.

The floors were not very clean

Good

Exceptional

The breakfast was so bomb. The hotel was super clean. The location was perfect too. Staff were so friendly as well Nothing at all. Everything was perfect.

M

It was modern, and clean.

Exceptional

Easy location to get to. Lots of food options close by. Newer hotel. Construction work detail appeared rushed.