Holiday Inn & Suites Phoenix Airport North by IHG

They charged a $250 deposit for an $88 room. The pool was shut down and they didn’t notify until after check in regarding the large deposit and the pool closure. They offered to “shuttle” 20 min away to another pool.

Clean room perfect family hotel

When we got there the lobby looks really nice but when we headed to our room we noticed that none of the elevators were working except one elevator. The elevators are outside and so you have to walk around the perimeter of the hotel to see which one is working or not. Then we noticed the pool and jacuzzi…the water was DARK GREEN! We couldn’t even use them for our stay. Then we got to our room which was relatively clean but the bathroom…it was leaking around the toilet and the faucet was leaking. The room itself is very outdated and dark. If you’re coming to have a family vacation this isn’t it.

Traveled with my family and had a bad experience. Check in we were not told major amenities were not in service we had to pay a $250.00 deposit with a 7-10 hold and walking to our room pool was closed, ice machine out of service, elevator out of service. Outside lounge areas were old and dirty. The bar never opened. The rooms had stains on carpet really out dated the tv had no signal. Never was told anything about Parking fees.No manager available to request. Don't recommend.

Except for the pool the place was great.

I would have like having an ice machine on all the floors.

This hotel was clean and served its purpose near the PHX airport, it had a shuttle to the airport and was on time. I would use it again.

The large pool

The staff were incredibly friendly and welcoming.

Let’s start off with the $250 deposit? That itself was not worth what the hotel was , all the elevators were out of service but one. Second?! I got hit with a $561 fee without any notice, it’s sickening because people DO NOT just have money like that to throw around. I went to the front desk to speak with the manager and was handed a paper and told she will not be here today, so of course I try calling and nothing. They stated due to “smoking” which is crazy because neither one of us smoke. It was so bs. It was my birthday weekend , I wanted to try out a new hotel so I went with this one. The parking fee too?! That parking lot was so nasty and sketchy. DO NOT get a room here.

Rooms are spacious

Pool was closed. Was not informed. Room had a huge crack in the ceiling and water damaged. 250 deposit for no pool and a room with water damage

Was it happy with the place at all? They accused me of smoking in their room and I don't smoke. I have not smoked in over 10 years. I have severe COPD. And they charged me $300, and I'm not happy about it. They said it was because I lit a candle. I had no idea I was not allowed to do that. I've been staying, there's many, many years and I have never been told I was not allowed to light a candle.

This was a nice place to stay in a pinch, really helped put my wife at ease before a big international trip

Keep prices low please. Nice place for the money!

There was a tree outside covered with large roaches, the room had a bad odor, and the key cards rarely worked. The bathtub also drained very poorly, causing water to back up every time it was used. I asked multiple times to speak with the manager, Danielle Sonn. I waited over an hour with my husband and children, but she never came out because she was supposedly “too busy.” I was told to come back later, so I returned two hours afterward, only to be told again that she was too busy and that I should send an email instead. I emailed as instructed and never received a response. Overall, this was an extremely disappointing experience. Poor customer service, lack of communication, and unacceptable room conditions made for a terrible stay. I would not recommend this hotel.

Clean and secure. It was all good.

I like the pool and the location of our room to the pool. The shuttle to the airport was smooth and timely. The floor plan of the room was really cool as well. They nickel and dimed toooo much. $20 for a breakfast buffet that was awful. The free continentals at most other hotels are waaay better tasting. For $20, I expected a delicious hot breakfast. Then to pay $15/day for parking? Insanity.

The rooms were extremely dark with limited light may be due to room layout.

The elevators still hadn't been fixed since we were there the week before.